IT Services Excellence Specialist

2 weeks ago

North Sydney, Australia Zurich Insurance Full time

**A new adventure awaits**

How does 5 weeks leave per year, an impactful career that you’ll truly love, and working for a great organisation that empowers wellbeing sound like to you?

At Zurich we’re on a journey towards a brighter futureA brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.

This exciting adventure will drive positive impact. So, if you want to be part of a values led organisation, that is a leader in the insurance industry with a track record of making a real difference and continuously taking steps toward a sustainable future for our people, customers, communities, and our planet read on

**Let’s create a brighter future together, let’s make a difference**

The IT Service Excellence Specialist key focus is improving the overall delivery of Service to our businesses by:
- Delivery of design, development, documentation, and support the Digital UX/UI to optimize the user experience for ITS initiatives or change.- Working with APAC IT Service Management in supporting the initiatives, service processes and operational improvements.- Develop ITIL skills by working closely with APAC IT Service Management team to support.- Provide backup for key IT Service Management processes as required (eg Major Incident & Operational Change Management processes)- Continual Service Improvements, including IT Service Management tools.-
- Work closely with internal and external parties to support the End user digital learning for new technologies.- Drive digital improvements on the APAC IT Learning HUB for our employees.- Support the IT learning via digital days and enhancements to continue development of our internal capabilities to improve end user productivity.

**Important to your success - let's grow together**- Experience working within an IT Service Delivery or Support role- Previous experience in IT End user support & delivery of technical documentation.-
- Knowledge of Change Management and Agile methodologies- High level of technical knowledge & drive to improve using emerging technologies. Capable of conducting research into technical solutions internally and externally.

**Belong. Zurich is here to support you**

There are so many reasons why Zurich is a great place to be, but here are just a few:
- 5 weeks leave per year for permanent staff through our new Z leave initiative,- 15 days personal/carer’s leave (as we empower our people to manage their own wellbeing)- Access programs to stay healthy and feel healthier along with receiving a AUD$500 wellbeing payment per year.- $295AUD new starter e-voucher for your WFH set up (flex work - hybrid working)

We could go on, but the main point is that Zurich is a great place to be, where you can truly belong and thrive.

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