Claims Excellence

About Us:
Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by _The Gallagher Way_, our set of shared values and guiding tenets. A culture driven by our people, over 40,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.

At Gallagher, you can build a career whether it’s with our brokerage division, our benefits and HR consulting division, or our corporate team.

Overview:
Gallagher Bassett (GB) is Australia and New Zealand’s premier third party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co.

Life at GB is an adventure - often fast paced, unpredictable, challenging and deeply rewarding. It is social and engaging, with our unique and positive culture underpinned by The Gallagher Way - values lived daily by our people.

In addition to flexible working options, we also offer supportive learning and career pathways and provide ongoing access to training and career development. We invest in our people through strong succession planning and have a number of mentoring and training programs available.

**The Opportunity**:
There are some great things happening at GB as we move through a period of exciting period of transformation and change, including the introduction of dedicated specialist hubs within our claims functions that are truly unique to the market and our service offerings to injured workers and clients alike. And, we want YOU to be a part of it all

As Claims Excellence Specialist, you will play a pivotal role in ensuring that the highest level of business performance is achieved through the development, refinement and continuous improvement of claims operational processes.

Reporting to the Operations Manager, Technical Claims, you will deliver sustainable business outcomes through the promotion of best practice claims process management and continuous improvement.

This role provides a unique opportunity to provide specialist support and grow your career in an exciting direction. In our expansion as a start up and disruptor to the current market, you will lend your experience to build and grow the technical expertise, operations and processes across the function.

**Responsibilities**:

- Lead and drive the development, refinement and continuous improvement of claims processes;
- Develop and maintain the process repository and drive user engagement
- Engage with business stakeholders in the development, execution and implementation of processes and continuous improvement initiatives;
- Identify opportunities to enhance the efficiency of processes within teams, with a view to improve operational controls and performance;
- Promote the delivery of high-quality customer service towards all parties involved in the technical aspects of a claims process within acceptable timeframes and requirements.

Qualifications:

- Significant experience in workers compensation and claims management;
- Strong workers compensation legislative and regulatory knowledge
- Experience in developing and implementing claims processes and driving continuous improvement (preferred)
- Strong attention to detail;
- Highly developed communication skills, with the ability to engage and influence stakeholders;
- A strategic mindset and approach to work;
- A strong sense of team and collaboration;
- A resilient attitude.