Service Coordinator

7 days ago

Newcastle, Australia Australian Unity Full time

**Why Australian Unity**:
Over the past twelve years, we’ve provided in-home health care and telehealth for almost 100,000 Australians, helping them manage their health and enjoy life to the full.

Our services integrate physical, mental and social health, and focus on reducing risk. We know this works as our customers have fewer hospital admissions, shorter hospital stays, and less costly hospital and insurance claims. We’re creating an environment where everyone in the system wins.

We believe in a healthcare system - one where business, government and health care providers work together, hospitals meet demand and people are in control of their health.

**About your new role**:
As a Service Coordinator** **within our Home Health platform, you will be the primary point of contact for our customers in **Newcastle & Lake Macquarie** **with our Branch located at Warners Bay NSW**.

To be successful in this role you will enjoy taking ownership of your customer outcomes but more importantly you are committed, solutions focussed and adaptable. This role will require you to be a Change Innovator and think outside the box to drive for best overall care for your customer.

**Key accountabilities**:

- Drive customer acquisition & growth and promote positive brand recognition in the community
- Support client management including completion of initial assessments, annual reviews, care plan development & building effective relationships with the client’s families
- Manage client escalations and complaints to a high level of resolution
- Develop effective relationships with other relevant service providers including Community Support, Clinical and Allied Health services Support continuous improvement & drive a compliance focussed portfolio

**Does this sound like you?**
- Prior Case Management or Client Account Management experience
- Ability to manage multiple priories and take ownership of customer solutions
- Experience managing financial budgets & compliance standards
- Strong stakeholder engagement with a focus on building strong internal and external relationships to deliver on customer outcomes
- Strengths including time management, conflict resolution & influencing positive outcomes
- Tech savvy and able to work across various systems efficiently
- **Aged Care Industry experience is desirable not essential - we are open to someone seeking a career change but comes from a Business or Strategic background** COVID-19 vaccinated including 2 doses (Booster is optional)

**Benefits & Perks**:

- Yearly paid Community and Wellbeing leave
- Competitive Remuneration
- Flexible Work Options - this role is a hybrid approach between client visits, Branch days & WFH as part of your week
- Lifelong learning & career development available including full access to LinkedIn Learning & career opportunities
- Access to a range of great staff discounts on Australian Unity Financial Services products such as Health, Pet & Travel Insurance as well as home & personal loans
- Fitness Passport - discounted access to over 1,500 fitness facilities as often as you like
- Access to a great range of travel & retail discounts through our partners
- Novated Car leasing options 14 weeks paid parental leave & access to Remedy’s Bump to Baby program

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