Application Support Analyst

24 hours ago

Sydney, Australia Ebury Full time

Ebury is a leading global fintech company that empowers businesses to trade and grow internationally. It offers a comprehensive suite of products, including international payments and collections, FX risk management, trade finance, and API integrations. Founded in 2009 by Juan Lobato and Salvador García, Ebury is one of the fastest-growing global fintechs, with over 1,700 employees and 38 offices in more than 25 countries.

**Application Support Analyst (APAC) - Sydney CBD Office**

**Work Pattern: 4 days in the office, 1 day from home**
- Manage tickets from the user base:

- Advanced user queries
- Data updates
- Simple configuration
- User creation
- Identify common problems and themes that could be resolved by development work
- Work with the development teams to manage changes that require formal change control
- Maintain and promote data quality
- Promote new features as they come online via blogs, pre-recorded videos and training sessions via VC
- Create and maintain a knowledge base
- Promote self-service in the user base

**REQUIRED EXPERIENCE AND SKILLS**:

- 2+ years in a technical service environment (either Service Desk or Application Support)
- Process-driven and diligent
- Service-focussed and goal-oriented
- Good level of understanding of cloud technologies
- Experience with ZenDesk and/or Jira or other ticketing systems is an advantage
- Direct experience on Salesforce, or similar CRM, is an advantage
- Salesforce ADM201 certification is an advantage, but not essential
- English language proficiency
- Strong communication skills

**Soft Skills**

We are looking for:

- A good team player who is able to work as a part of a group or independently
- Someone with a positive attitude who is able to keep calm, find solutions or a good workaround for all problems
- Someone who is able to work supervised and unsupervised, able to work under high pressure and to tight deadlines.
- Someone who is able to prioritise incidents and tickets while maintaining a good level of time management.
- Proactivity is a key characteristic that is extremely beneficial to the role to keep ahead of developing situations

LI-MO1

LI-Onsite

**About Us**

**Ebury is a FinTech success story, positioned among the fastest-growing international companies in its sector.**

Founded in 2009, we are headquartered in London and have more than 1700 staff with a presence in more than 25 countries worldwide. Cultural diversity is part of what makes Ebury a special place to be. From Sao Paulo to Dubai, Bucharest to Toronto, we enjoy sharing team experiences and celebrating success across the Ebury family.

Hard work pays off: in 2019, Ebury received a £350 million investment from Banco Santander and has won internationally recognised awards including Financial Times: 1000 Europe's Fastest-Growing Companies.

None of this would have been possible without our proudest achievement: our great people. Enthusiastic, innovative and collaborative teams, always ready to disrupt and revolutionise the fast-paced FinTech sector.
- We believe in inclusion. We stand against discrimination in all forms and have no tolerance for the intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story because we want you and your uniqueness to help write our future._

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