Application Support Analyst
2 days ago
Ebury is a leading global fintech company that empowers businesses to trade and grow internationally. It offers a comprehensive suite of products, including international payments and collections, FX risk management, trade finance, and API integrations. Founded in 2009 by Juan Lobato and Salvador García, Ebury is one of the fastest-growing global fintechs, with over 1,700 employees and 38 offices in more than 25 countries.
**Application Support Analyst (APAC) - Sydney CBD Office**
**Work Pattern: 4 days in the office, 1 day from home**
- Manage tickets from the user base:
- Advanced user queries
- Data updates
- Simple configuration
- User creation
- Identify common problems and themes that could be resolved by development work
- Work with the development teams to manage changes that require formal change control
- Maintain and promote data quality
- Promote new features as they come online via blogs, pre-recorded videos and training sessions via VC
- Create and maintain a knowledge base
- Promote self-service in the user base
**REQUIRED EXPERIENCE AND SKILLS**:
- 2+ years in a technical service environment (either Service Desk or Application Support)
- Process-driven and diligent
- Service-focussed and goal-oriented
- Good level of understanding of cloud technologies
- Experience with ZenDesk and/or Jira or other ticketing systems is an advantage
- Direct experience on Salesforce, or similar CRM, is an advantage
- Salesforce ADM201 certification is an advantage, but not essential
- English language proficiency
- Strong communication skills
**Soft Skills**
We are looking for:
- A good team player who is able to work as a part of a group or independently
- Someone with a positive attitude who is able to keep calm, find solutions or a good workaround for all problems
- Someone who is able to work supervised and unsupervised, able to work under high pressure and to tight deadlines.
- Someone who is able to prioritise incidents and tickets while maintaining a good level of time management.
- Proactivity is a key characteristic that is extremely beneficial to the role to keep ahead of developing situations
LI-MO1
LI-Onsite
**About Us**
**Ebury is a FinTech success story, positioned among the fastest-growing international companies in its sector.**
Founded in 2009, we are headquartered in London and have more than 1700 staff with a presence in more than 25 countries worldwide. Cultural diversity is part of what makes Ebury a special place to be. From Sao Paulo to Dubai, Bucharest to Toronto, we enjoy sharing team experiences and celebrating success across the Ebury family.
Hard work pays off: in 2019, Ebury received a £350 million investment from Banco Santander and has won internationally recognised awards including Financial Times: 1000 Europe's Fastest-Growing Companies.
None of this would have been possible without our proudest achievement: our great people. Enthusiastic, innovative and collaborative teams, always ready to disrupt and revolutionise the fast-paced FinTech sector.
- We believe in inclusion. We stand against discrimination in all forms and have no tolerance for the intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story because we want you and your uniqueness to help write our future._
-
Application Support Analyst
3 days ago
Sydney, New South Wales, Australia The Royal Australian & New Zealand College of Radiologists (RANZCR) Full time $80,000 - $120,000 per yearAbout the CollegeThe Royal Australian and New Zealand College of Radiologists (RANZCR) is a non-profit peak membership body dedicated to advancing patient care in the clinical radiology and radiation oncology fields across Australia, New Zealand and Singapore.We are committed to improving health outcomes for all, by educating and supporting clinical...
-
Application Support Analyst
2 weeks ago
Sydney, Australia GoTech Solutions Pty Ltd Full timeKey Responsibilities: - Good working knowledge in RP2.4 version or above. - Experience in managing Web connect, Recs, Gems, STL Fetch and Matching Service. - Responsible to troubleshoot/resolve incidents and business support item. - Participate in technical reviews at appropriate stages of development. - systems support, security reviews, & maintenance...
-
Application Support Analyst
3 days ago
Sydney, New South Wales, Australia Gilbert + Tobin Full time $80,000 - $120,000 per yearJob DescriptionAbout usGilbert + Tobin is built on enduring values of excellence, trust, respect, integrity and good corporate citizenship. We are a leading firm with over 500 lawyers, trusted by our clients to navigate today's increasingly complex world.We are purpose-built for our clients' most complex work - across transactions, disputes and regulation....
-
Application Support Analyst
2 weeks ago
Sydney Central Business District, Australia HAYS Full timeApplication Support Analyst - Permanent Opportunity - Penrith Location **Your new company** *** **Your new role** *** **What you'll need to succeed** - 3-5 years' experience in an Application Support role - Experience in Microsoft Dynamics - Experience in supporting O365 - Experience in SharePoint - Experience in Microsoft technologies - Experience in...
-
Application Support Analyst
2 weeks ago
Sydney, Australia BNP Paribas Full timeAPPLICATION SUPPORT ANALYST (JOB NUMBER: C D000520) **Department overview** To provide quality, cost-effective, robust IT services / solutions to allow the various BP2S business units to achieve their respective corporate goals and objectives **Position overview** Liaises with Internal: - BP2S business units on support activities- - BP2S Service Delivery...
-
Trade Application Support Analyst
2 days ago
Sydney Central Business District, Australia Talent International Full time**Job Details**: **Location** Sydney CBD **Salary** Up to AU$125000.00 per annum **Job Type** Full Time **Ref** BBBH96139_1669117202 **Contact** Alex Nguyen **Posted** about 3 hours ago **An innovative and growing financial trading organisation is seeking a Trade Application Support Analyst to join their team on a permanent basis.** You will...
-
Applications Support Sr Analyst
7 days ago
Sydney, New South Wales, Australia Citi Full time $80,000 - $120,000 per yearThe Apps Support Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively...
-
Applications Support Senior Analyst
1 day ago
Sydney, New South Wales, Australia Citi Full time $90,000 - $120,000 per yearThe Apps Support Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively...
-
IT Application Support Analyst
1 day ago
Sydney, New South Wales, Australia Johnson Controls Full time $80,000 - $120,000 per yearThe CompanyJohnson Controls is a global diversified technology and multi-industrial leader serving a wide range of customers in more than 150 countries. Our 135,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work seamlessly together to deliver on the promise of...
-
Systems Trainer
3 days ago
Sydney, Australia ACRWORLD Full time$100,000+ Super - Alexandria Location - Leading Construction Co. **About Them**: This leading Commercial Fit Out Construction company with decades of experience across the residential, commercial and industrial sector are seeking a meticulous **_ Systems Trainer & Applications Support Analyst_** to create and maintain an efficient training function across...
