Customer Relationship Manager

Voted Best Place To Work in Australian Healthcare by Australian Financial Review - Work/life balance - paid leave for volunteering, pets, study and wellbeing - Join a business with sustained well-paced growth and a quality service focus **LiveBig** is a specialist allied health team providing therapy and assessment services for people with disability. We provide services at home and in the community and operate in Sydney, Melbourne, Perth & across Queensland, and we are looking for someone to take a one-year fixed-term maternity leave contract, in a role on our recently expanded customer team. As part of the Arriba Group, we are proud to have been consistently voted amongst the** Best Places To Work in Healthcare by the Australian Financial Review**: - our commitment to a quality life for our staff and clients is why. **WHY WE LOVE WORKING AT LIVEBIG** - We **invest in our people** - highly experienced managers & the best onboarding in the industry - We **value work/life** **balance**: - 8 days of additional leave a year - 4 "You" days of extra leave, pet leave, volunteering leave, study leave + true hybrid working - We **prioritise your development - **$1000 CPD allowance for all staff, plus a LinkedIn Learning account & opportunities for lateral moves - We **love what we do** - you need to care about this work to be amazing at it, and our team does exactly that **WHAT THIS ROLE IS** Reporting into the National Operations Manager, this role is taking over from one of our CRMs who is going on maternity leave. Key information: - Full-time 1-year fixed-term - Can be based anywhere in Sydney (hybrid role - 2 days per week in our Sydney CBD office) - Create, maintain, and enhance national participant referral pathways and customer relationships, identifying gaps and developing protocols for efficient referral processes - Establish and maintain strong relationships with key referrers and stakeholders, community organisations, clients, and their families/carers to access and promote LiveBig allied health services - Represent LiveBig at meetings, community events, expos and networking opportunities - Gather and document relevant client information, including therapy needs, and goals, ensuring all required documents and consent forms are provided to the client. - Support marketing and brand activity and identify opportunities for improvement or new activities **WHO WE WANT TO HIRE** - Experience in a customer/client role in an NDIS-focussed organisation - Knowledge and understanding of allied health services, disability sector, the NDIS and community sector - High level of customer service orientation and experience in customer relationship analysis and planning - Proven experience in sourcing and gathering sales activities - Enjoys working in a fast-paced, dynamic and outcomes-focused team environment - Highly developed communication skills, negotiation, relationship building and interpersonal skills - Fun We want passion and excitement for the meaningful work we do - Hold/eligibility for an Australian driver’s licence **APPLY** - LiveBig requires all prospective individuals to undertake and provide satisfactory clearance of background checks and/or registered checks._ - The checks undertaken by LiveBig include (but not limited to), police background checks, NDIS clearance and Working With Childrens check._ - Unsuccessful or unsatisfactory clearance of these checks will be taken into consideration and may result in the unsuccessful outcome of the recruitment process and/or withdrawal of any employment contract agreement made prior to commencement._