Customer Relationship Manager

**Company Description**
Are you looking to make a real difference in people’s lives? Want to join a company that champions equality and delivers a unique service model built around supporting and embracing diversity.

As our Customer Relationship Manager this role will see you execute Kairros’s strategic business objectives through customer engagement and business development activities.

**Key Responsibilities**:

- Be a key contributor to Kairros’ senior management team and strategic and business planning cycles
- Develop and execute customer action plans and marketing and communication plans
- Proactively manage customer relationships to identify opportunities for growth, service enhancement and continuous improvement
- Collaborate with the national Kairros team and broader Group functions on product innovation and implementation
- Lead, support and coach the customer team so that they undertake work in accordance with divisional priorities, policies and processes.
- Provide mentoring and education to the operational teams on best practice customer service
- Represent the business at industry events and forums
- Ensure that budgetary targets and role related KPIs are met
- Analytical analysis of relevant service delivery data and the provision of management reporting
- Coordinate resources to prepare and submit tenders

**Qualifications**
What you will bring:

- Demonstrated experience in relationship management and/or business development within personal injury / insurance / healthcare sectors
- The passion to provide exceptional customer service with outstanding communication skills
- Commercial acumen to drive business growth, profitability, quality initiatives and marketing activities.
- Experience in strategic planning and the development of customer management frameworks
- Exceptional organisational and time management skills.
- Commitment to acting with integrity with demonstrated adherence to contractual guidelines and requirements.

**What we offer you**:
At Kairros you will be part of a uniquely trained and experienced team who strive to achieve equitable recovery for all. What makes Kairros a great place to work is:

- Our inclusive and welcoming culture
- Guaranteed flexible working arrangements
- Financial benefits - including incentive bonus scheme, novated lease, referral bonuses
- Advancement of your career through professional development
- Relocation opportunities
- Paid parental leave and much more

**Additional Information**:

- We care for people. We build trust. We find the best way._

If you are looking to work for a company that aims to champion equality and believes that everyone should have an optimal quality of life, Kairros is the place for you. Our team of amazing, allied health professionals help to minimise the impact of workplace injury and illness on individuals across Australia, whilst delivering a service model that is unique to Kairros and has been built around supporting and embracing diversity.

By joining Kairros you will also be joining the MedHealth Group, a family of industry leading health, medical and employment enterprises, which has been voted 2 years in a row as an Australia’s Financial Times ‘Best Place to Work’ organisation, allowing you to build and take your career all over Australia.

**To Apply**:
**You are welcome here.**

Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.