Recoverable Works Assessor

3 days ago

Melbourne, Australia Jemena Full time

Hybrid working focus on flexibility + additional leave benefits
- Work / life balance focus to support you and your family
- Career Development Pathways + Annual Bonus & Group Benefits

**About Us**:
Jemena is an Australian energy company who own and operate more than $12.4 Billion worth of gas and electricity transportation assets across Australia supplying millions of households and businesses with these essential services every day.

We pride ourselves on our innovative approach, technical expertise, and dedication to safety, quality, and sustainability. Our Group’s over 3000 team members, consistently strive to make a difference in the communities we serve.

**The Role**:
As a Recoverable Works Assessor, you will play a crucial role in ensuring that Jemena recovers costs associated with damage to our assets, including pipelines, wires, and poles. Your primary responsibility will be to investigate incidents from general public and civil contractors, liaise with internal teams and third parties, and raise invoices for damages, if required. This role requires a keen eye for detail, excellent communication skills, and the ability to navigate complex situations with empathy and intelligence.

**Key Responsibilities**:

- ** Incident Investigation**: Assess incidents involving damage to Jemena’s assets, identifying responsible parties and evaluating the extent of damage.
- ** Invoicing**: Accurately raise invoices for damages, ensuring all costs are accounted for and justified.
- ** Stakeholder Liaison**: Collaborate with internal teams and third parties to verify the accuracy of costs and facilitate positive payment outcomes.
- ** Empathy and Critical Thinking**: Approach each case with a balance of empathy and critical thinking, ensuring fair and reasonable assessments.
- ** Payments**: Work proactively with the Accounts Receivable Team to ensure timely and satisfactory payment resolutions.

**What We’re Looking For**:

- ** Experience**: We are open to experience from a wide variety of industries and roles, particularly in claims assessment, complex customer service or a related field.
- ** Skills**: Strong analytical and critical thinking abilities, excellent communication skills, and the ability to manage complex stakeholder relationships.
- ** Attributes**: A high degree of empathy, integrity, and the capacity to handle sensitive situations with discretion

**Why you should come and work for us**

Our people are our energy source and we offer meaningful benefits and rewards that work for you. We offer the opportunity for long term career growth as part of our talent development and succession planning process.

Join our team and make a meaningful impact toward Australia’s “Net Zero” targets through the delivery of critical infrastructure projects and be a part of our journey to shape the future of the energy and utilities industry.

**Recruitment Process**

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