24 Hour Shift Work

**If you are seeking a varied and interesting customer service position, then this is the opportunity for you**:

- **This is a full time position with a rotating 24 hour / 7 days a week roster**:

- **Attractive hourly rate with additional penalties for after-hours / weekend shifts, plus an outstanding range of benefits**

**About the Organisation**:

- Sullivan Nicolaides Pathology_ (SNP) is one of the largest private pathology practices in Australia, providing comprehensive services to patients and doctors over a large geographic area throughout Queensland, New South Wales and the Northern Territory and employing more than 3000 people.

SNP’s Bowen Hills Laboratory offers a state of the art laboratory with easy access to public transport and a security guard after hours.

**About the Opportunity**:
SNP’s 24hr customer service team is unique and varied role which will suit someone who thrives in a multifaceted environment.

**Working at SNP’s main office at Bowen Hills, this team is responsible for several key operational functions including**:

- Coordination of incoming calls to the company’s main switchboard and support for all SNP’s sites;
- Emergency Coordination (eg: Chief Fire Warden role during building evacuations, first aid management & first point of contact for emergency situations that may occur at any of SNP’s sites);
- Building security which includes actioning building alarms, monitoring CCTV and coordinating on-site visitors; and
- Temperature Monitoring for SNP equipment across QLD & NSW.

**Additionally, during after-hours shifts, this team takes on the responsibility of several other key departments of SNP performing the following tasks**:

- Issuing of results to referring doctors and hospitals, including critical results that may require more extensive follow-up;
- Monitoring of the Building Management System for the Bowen Hills Laboratory and attending to building related issues as required;
- Sorting, processing and distribution of patient samples including identifying urgent tests and coordinating on call staff;
- Coordination of couriers and hospital collection staff for sample collection and pick up from hospitals, collection centres and GP surgeries; and
- Providing general information to patients and referring doctors.

**About You**:
We are currently seeking a **confident, self-managing person who works well both in a team environment and autonomously, thrives on challenges and efficiently multi-tasks.**

This is an exciting opportunity for the right person who is able to work across multiple teams in a 24/7 role, whilst also participating in the Doctor’s Services contact centre roster. If you are someone who is comfortable making decisions, doesn’t shy away from responsibility, and has a genuine interest in healthcare, then this is the position you’ve been looking for

**To be successful in this role, you will need to demonstrate the following**:

- An ability to provide excellent customer service to all our stakeholders;
- A passion for helping people;
- An ability to provide practical solutions calmly and efficiently in challenging situations;
- Moderate to advanced computer literacy with the ability to quickly adapt to new programs and technology;
- A commitment to continuous improvement and ongoing learning; and
- The ability to work within a rotating 24/7 roster which includes weekends and public holidays and covering personal and annual leave.

**Additional desirable attributes include**:

- Previous experience in pathology or healthcare;
- Previous experience with facility management;
- Previous experience in the coordination of emergency situations; and
- Previous experience handling high volumes of incoming calls.

**Training**:
Extensive training will be provided over a six month period. Subsequent training within other departments will also be provided.

**Hours and Remuneration**:
Remuneration for this position will be discussed with applicants who are called for an interview. After hours shifts incur attractive penalties on top of the base hourly rate.

**About the Benefits**:
In addition, you will also enjoy the following benefits:

- **Fitness Passport** - staff have access to discounted gym memberships at any gym of their choice participating within the Fitness Passport agreement.
- **Physiotherapy** - Once a week.
- **Parental and Adoption Leave** - SNP staff receive 12 weeks of paid parental leave and adoption leave as per our current CWA
- **Employee Assistance Program** - a free, confidential and voluntary counselling service provided as a resource to employees of SNP, as well as immediate family, with the aim of assisting with the resolution of personal and work-related problems which may affect the quality of life or work performance.
- **Private Health Insurance** - staff have access to discounted private health insurance through BUPA, HCF and Medibank Private.
- **Pathology Services **- staff and their immediate family (their chil