Infrastructure and Systems Team Lead

Permanent full-time position in a Global FMCG business
- Hybrid work arrangement

**About our role**:
It supports and advances Lactalis Australia’s IT infrastructure and systems by leading a team of System Administrators. It ensures that IT infrastructure services and systems remain resilient, supportable, cost-effective, and relevant, while consistently delivering the functionality expected by users.

**Responsibilities include**:

- ** Team Leadership & Staff Development**
Leads and supports the ICT Infrastructure team by managing workloads, mentoring staff, and encouraging professional growth. Conducts regular check-ins and performance reviews to ensure strong team performance and future readiness.
- ** Infrastructure Management**
Ensures the smooth operation of both on-premises and cloud systems, including servers, networks, storage, backups, and data centres. Oversees upgrades, maintenance, and system lifecycle to reduce downtime and boost efficiency.
- ** Project Delivery**
Takes part in infrastructure projects from planning to completion, ensuring they meet deadlines, budgets, and business goals. Works closely with stakeholders to align technical solutions with organisational needs.
- ** Security & Compliance**
Implements and maintains security measures to meet internal policies and industry standards. Identifies and addresses potential security risks in the infrastructure.
- ** Incident & Problem Management**
Acts as the escalation point for complex technical issues, ensuring quick resolution and thorough root cause analysis. Leads reviews after major incidents to drive improvements.
- ** Monitoring & Reporting**
Monitors system performance and availability, using reports to support planning and decision-making. Keeps ICT leadership informed about system health, risks, and upcoming initiatives.
- ** Budget, Vendor & Asset Management**
Manages vendor relationships, contracts, and service levels. Maintains accurate records of infrastructure assets and looks for ways to reduce costs. Contributes to budgeting and long-term planning.
- ** Strategy & Innovation**
Provides input into ICT strategy by identifying trends and recommending new technologies that enhance performance, efficiency, or scalability.

**About you**:

- Strong foundation in IT infrastructure, with 5-7 years of experience in systems administration, ideally supported by a Graduate Diploma or Bachelor’s degree in Information Technology. Equivalent industry experience is also acceptable.
- Security and networking are key areas, requiring knowledge of firewalls, VPNs, SIEM tools, and compliance frameworks such as ISO 27001 and NIST. Virtualisation (VMware, Hyper-V), backup and disaster recovery (Veeam, Azure Site Recovery), and monitoring tools (PRTG, SolarWinds, Splunk) are also critical.

**Our story**:
Ours is a **STORY** of a family business created by the Besnier Family in 1933 and is today the worlds’ No. 1 dairy company. We are 85,000 **loyal** team members working across 100 countries and together we create the **#LactalisExperience**.

Lactalis Australia’s iconic and heritage brands are our **PASSION**, providing quality and nutritious products for all Australians. We are **humble, proud and resilient**. We care for our employees, land, farmers and consumers, which is our driving purpose to ensure a responsible and sustainable dairy industry.

We take pride in developing our internal talent and encourage **entrepreneurship** by bringing together **pragmatic** and **tenacious** personalities. Our **accountability** ensures we have ownership within our roles and with our **EXPERTISE** and dairy **“know how”**,**sets us apart.

Lactalis is a supporter of reducing barriers that exist due to traditional working practices and therefore flexible work arrangements will be considered for this role.