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Cpc Service Navigator

2 weeks ago

Melbourne City Centre, Australia Department of Families, Fairness and Housing Full time

**THE ROLE**

The CPC Service Navigator position will work as part of the of the Victorian Counselling and Psychological Care (CPC) program as part of the National Redress Scheme for people who have experienced institutional child sexual abuse (NRS). They will work closely with the CPC Project Officer and collaboratively with internal and external stakeholders

The CPC Service Navigator is responsible for providing support to clients who have accepted an offer from the NRS. The Department of Families, Fairness and Housing (the Department) employs Counselling Service Navigators to work in a sensitive and trauma-informed way as a single point of contact to assess and respond to counselling service enquiries from clients and their family members.

Additional key components of the role include contributing to the development and delivery of trauma informed processes and procedures to deliver the CPC program.

**ACCOUNTABILITIES INCLUDE**
- Provide a single point of contact for people who contact the CPC program and provide them with information, referrals, support and advice as required.
- Provide trauma-informed support to people who contact the service, building safety and trust throughout the process.
- Assess a person's needs and vulnerabilities, facilitate access to trauma-informed counselling and other support services as appropriate including follow up as required.

**Please open the position description to read more.**

**HOW TO APPLY**

Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.