Cpc Service Navigator

6 days ago

Melbourne, Australia Victorian Government Full time

**Overview**:
**Work Type**:Fixed-term - Full-time

**Salary**: $113,022 - $136,747

**Grade**:VPS 5

**Occupation**:Projects

**Location**:Melbourne - CBD and Inner Metro suburbs

**Reference**:VG/DFFH/CFD/00713606

The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a
safe, respected and valued life.

Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTIQA+
equality, veterans, women and youth. The work we do benefits thousands of Victorians, particularly those who are
disadvantaged and vulnerable.

We work in a variety of community-based settings, including people's homes, residential facilities and secure settings across
metropolitan, rural and regional Victoria.

We are committed to developing and supporting a workforce that is well equipped and highly motivated. All jobs can be
backgrounds and abilities..

If you’re having any trouble viewing this ad and would like it or any attachments in an accessible format (such as large
print), please don’t hesitate to get in touch with the contact person listed
on the ad.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and

**THE ROLE**

The CPC Service Navigator position will work as part of the of the Victorian Counselling and Psychological Care (CPC) program as part of the National Redress Scheme for people who have experienced institutional child sexual abuse (NRS). They will work closely with the CPC Project Officer and collaboratively with internal and external stakeholders
- The CPC Service Navigator is responsible for providing support to clients who have accepted an offer from the NRS. The Department of Families, Fairness and Housing (the Department) employs Counselling Service Navigators to work in a sensitive and trauma-informed way as a single point of contact to assess and respond to counselling service enquiries from clients and their family members.
- Additional key components of the role include contributing to the development and delivery of trauma informed processes and procedures to deliver the CPC program.

**ACCOUNTABILITIES INCLUDE**
- Provide a single point of contact for people who contact the CPC program and provide them with information, referrals, support and advice as required.
- Provide trauma-informed support to people who contact the service, building safety and trust throughout the process.
- Assess a person's needs and vulnerabilities, facilitate access to trauma-informed counselling and other support services as appropriate including follow up as required.

**Please open the position description to read more.**

**HOW TO APPLY**

Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.

- Applications close Wednesday 23 July 2025 at 11.59pm

Posted
- 9 July 2025

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