Regional After Sales Manager

6 days ago

Caulfield, Australia INEOS Automotive Full time

**INEOS Automotive - Built for More**

At INEOS Automotive, we’re redefining the 4x4 landscape. From vision to reality, we've created a premium vehicle that challenges convention and enables adventure—the INEOS Grenadier. We've partnered with global industry leaders, set up a world-class production facility, and delivered Grenadiers to customers in over 40 countries. Now, we're taking on the next challenge with the launch of our dual-cab Ute, the Quartermaster. As we continue to grow, we’re looking for a Marketing Lead who shares our passion for adventure and is eager to help shape the future of 4x4 in Australia and New Zealand.

**Our People and Culture**

At INEOS, we believe in grit, rigour, and humour. Whether it's in manufacturing, engineering, or elite sport, we tackle every challenge head-on. Our Automotive team is an international group of over 1,500 people from 44 nationalities, spread across 10 locations. We’re united by a common goal: to challenge the ordinary and create something extraordinary. In Australia and New Zealand (ANZ), we’re a small, hands-on, and dynamic group of enthusiastic professionals, working closely together from our creative space in Caulfield to make a big impact in the local 4x4 market. If you share our spirit of perseverance and innovation, we want to hear from you

Working as part of our Australia/New Zealand team the **Regional Aftersales Manager** requires a strong operational knowledge of Automotive retail operations particularly those pertaining to service, parts and accessories, operations processes and disciplines within Aftersales, preferably with in-depth technical knowledge. This role will be integral to the process of implementing the region-specific aftersales plan, supporting the Grenadier and future vehicle lines.

**Responsibilities**:

- Ensure contractual setups with local aftersales partners are operating in line with KPI’s and agreed SLA’s
- Safeguard regional parts availability, constantly monitor agent parts and accessory stock levels to ensure stock coverage at the retail partner matches requirements for maintenance and repair activities
- Training and process improvement with the partner network
- Identification of wider product issues and contingency plan roll-out in alignment with global technical support team
- Monitor regional financial budgets including oversight of warranty costs

**Qualifications**:

- Significant Aftersales and operational automotive experience, which could include vehicle manufacturer or wider motor trade experience
- Recognised technical qualification or experience based equivalent
- Broad experience, in many, if not all Automotive & Aftersales disciplines
- Very strong drive for continuous improvement - a Kaizen mentality
- Ability to work in both office and field-based teams with a customer focused and service excellence approach
- Regional travel required

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