Customer Experience Officer

1 day ago

Ballarat, Australia City of Ballarat Full time

**Fixed term and casual positions at the Ballarat Aquatic & Lifestyle Centre**:

- **Band 3 Salary from $32.06 - $34.14 per hour plus casual loading and super**:

- **Evenings and weekend availability required**
- **Part-time fixed term position until January 2026 - 30 hours per week**:

- ** Casual positions available**

We currently have an exciting opportunity for customer focused individuals to join our Customer Experience team at Ballarat Aquatic and Lifestyle Centre.

Customer Experience Officers are our frontline staff who will deliver service quality that exceeds the expectations of our customers.

Customer Experience Officers will have a thorough understanding of all programs that we run at the centre and will help to match these programs and benefits to the unique needs of each of our customers.

The successful applicants will possess:

- Exceptional customer service skills.
- High level computer skills.
- Ability to work under pressure and multi-task in a fast-paced environment.

In addition to the above, the successful applicants will also need to be available to work a range of shifts within centre opening hours including early mornings, daytime, evening and weekend shifts:
Monday to Friday 5.30am to 9pm
Saturday: 5.30am to 8pm
Sunday: 7.30am to 8pm

**Key Selection Criteria**:

- Relevant experience within a customer facing and fast paced environment.
- Strong written and verbal communication skills with the ability to relate effectively with a range of people.
- Ability to work effectively within a team environment demonstrating a can-do attitude and a positive work ethic.
- An understanding of the key services and programs provided at the Ballarat Aquatic and Lifestyle Centre.

**How to Apply**:
The closing date for this position is 24 August 2025.

Position description can be obtained via on the City of Ballarat Careers Website**Job Ref**:

- CJ000346**Submitted**:

- 06-08-2025

**Share

  • Customer Experience Officer

    3 days ago

    Ballarat, Australia Service Victoria Full time

    Who we are Service Victoria is the one place to go for government services. It's our job to make things easy. Our customers give our services an overall 96% satisfaction score, and our app was the most downloaded in Australia for 2021. The Service Victoria culture is dynamic and fast-paced, we're not what you'd expect from a government department. Our senior...

  • Customer Experience Officer

    24 hours ago

    Ballarat, Australia Service Victoria Full time

    What we are looking for (Key Selection Criteria) Desired Skills & Qualifications - Previous experience in a customer support-related role supporting multiple communication channels, including live chat and phone support - Experience in customer relationship management (CRM) tools (Salesforce experience would be highly regarded) - Previous experience...

  • Customer Experience Officer

    4 weeks ago

    Ballarat, Victoria, Australia Ballarat City Council Full time

    Fixed term and casual positions at the Ballarat Aquatic & Lifestyle CentreBand 3 Salary from $32.06 - $34.14 per hour plus casual loading and superEvenings and weekend availability requiredPart-time fixed term position until January 2026 – 30 hours per weekCasual positions availableWe currently have an exciting opportunity for customer focused individuals...

  • Customer Experience Officer

    4 weeks ago

    Ballarat, Victoria, Australia Ballarat City Council Full time

    Fixed term and casual positions at the Ballarat Aquatic & Lifestyle CentreBand 3 Salary from $32.06 - $34.14 per hour plus casual loading and superEvenings and weekend availability requiredPart-time fixed term position until January 2026 – 30 hours per weekCasual positions availableWe currently have an exciting opportunity for customer focused individuals...

  • Customer Experience Officer

    6 days ago

    Ballarat, Australia Service Victoria Full time

    Who we are Service Victoria is the one place to go for government services. We deliver modern government services designed around people's needs. About the role Our Customer Support team is responsible forproviding support to the Victorian public, agencies and Victoria Government departments for products and services developed by Service Victoria. The CxO...

  • Customer Experience Officer

    6 days ago

    Ballarat, Australia Service Victoria Full time

    If you're all about awesome customer service and want to work with a great bunch of people, then let's talk... Service Victoria is the one place to go for government services. It's our job to make things easy. Our customers give our services an overall 96% satisfaction score, and our app was the most downloaded in Australia last year. We help millions of...

  • Customer Experience Officer

    24 hours ago

    Ballarat, Australia Service Victoria Full time

    Location: Western Region | Ballarat Job type: Full time / 12 Months Organisation: Service Victoria **Salary**: $56,271 - $64,268 Occupation: Customer Service/Call Centre Reference: VG/1739206CM Ballarat CBD I Full Time I VPS2 I Staff will be required to work 7.6 hours per day between the hours of 8am and 8pm **The opportunity** **Your...

  • Vps2 Customer Experience Officer

    2 weeks ago

    Ballarat, Australia Chandler Macleod Full time

    Chandler Macleod are seeking enthusiastic Customer Experience Offices for our Government client located in Ballarat - Western Regional Victoria. **The Opportunity**: Current hours of operation are 8am to 8pm, Monday to Friday, however as this is a new Centre, we require people who can work between the hours of 9.00am - 5.00pm, Monday to Friday Applicants...

  • Customer Experience Officer

    6 days ago

    Ballarat, Australia Service Victoria Full time

    Who we are Service Victoria is the one place to go for government services. It's our job to make things easy. Our customers give our services an overall 96% satisfaction score, and our app was the most downloaded in Australia for 2021. The Service Victoria culture is dynamic and fast-paced, we're not what you'd expect from a government department. Our senior...

  • Customer Experience Officer

    6 days ago

    Ballarat, Australia Service Victoria Full time

    Location: Western Region | Ballarat Job type: Full time / 6 months Organisation: Service Victoria **Salary**: $55,439 - $71,194 Occupation: Communications, Marketing and Media Reference: VG/1665591SSJB Position Title: Customer Experience Officer Work Location: Ballarat CBD Employment Type: Full Time Tenure: Fixed Term (6 months) Full time and Part time...