Customer Experience Officer

4 weeks ago

Ballarat, Victoria, Australia Ballarat City Council Full time
  • Fixed term and casual positions at the Ballarat Aquatic & Lifestyle Centre
    • Band 3 Salary from $32.06 - $34.14 per hour plus casual loading and super
    • Evenings and weekend availability required

      • Part-time fixed term position until January 2026 – 30 hours per week
      • Casual positions available

      We currently have an exciting opportunity for customer focused individuals to join our Customer Experience team at Ballarat Aquatic and Lifestyle Centre.

      Customer Experience Officers are our frontline staff who will deliver service quality that exceeds the expectations of our customers.

      Customer Experience Officers will have a thorough understanding of all programs that we run at the centre and will help to match these programs and benefits to the unique needs of each of our customers.

      The Successful Applicants Will Possess
      • Exceptional customer service skills.
      • High level computer skills.
      • Ability to work under pressure and multi-task in a fast-paced environment.

      In Addition To The Above, The Successful Applicants Will Also Need To Be Available To Work a Range Of Shifts Within Centre Opening Hours Including Early Mornings, Daytime, Evening And Weekend Shifts

      Monday to Friday 5.30am to 9pm

      Saturday: 5.30am to 8pm

      Sunday: 7.30am to 8pm

      Key Selection Criteria
      • Relevant experience within a customer facing and fast paced environment.
      • Strong written and verbal communication skills with the ability to relate effectively with a range of people.
      • Ability to work effectively within a team environment demonstrating a can-do attitude and a positive work ethic.
      • An understanding of the key services and programs provided at the Ballarat Aquatic and Lifestyle Centre.
      • Available to work a broad range of shifts within centre opening hours (please specify what position you are applying for and your availability to work when addressing key selection criteria).

      How To Apply
      • Click on the 'Apply Online' button and upload your resume
      • Complete video interview and answer the Key Selection Criteria provided in this video link https://app.viddi.com.au/interviewer/vacancy/e216bb98-24cc-44bb-b158-206ef7d00a16/interviews/d76311f8-1386-4390-89ee-29dd3a78df11/candidate/register/

      The above two steps must be completed before an application is considered.

      The closing date for this position is 24 August 2025.

      For further information contact Kristie Hoskin - Team Leader Customer Experience on (03) 5329 1676 or email kristiehoskin@ballarat.vic.gov.au

      Position description can be obtained via on the City of Ballarat Careers Website

At the City of Ballarat, we celebrate diversity and strive to create an inclusive, flexible workplace where everyone feels welcome. We encourage applicants of all backgrounds, identities, and abilities to apply. If you need any support during the recruitment process, reach out to us at peopleandculture@ballarat.vic.gov.au

We're proud to be a child-safe organisation, committed to protecting children and young people from harm. Our culture promotes their safety and wellbeing, and we require all successful candidates to undergo relevant screening, including a Working with Children Check and criminal history check.
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