Retail Customer Service Officer

6 days ago

Mansfield, Australia Australia Post Full time

**Help us deliver like never before**

Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.

**About the opportunity**

As our Retail Customer Service Officer, you’ll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Every year around one million customers walk into one of our Australia Post Offices. It’s our retail teams who make sure that every experience they have is a great one. And while they do, they’re supported by a welcoming team, take part in ongoing training, and are guided on career development opportunities.

Role Details:
**_ Our relief team members will be allocated shifts at multiple Post Offices within a geographical location, a willingness to work at multiple locations with a variety of start and finish times across our operational hours of Monday - Friday is a requirement of this position_**
- Relief locations include Mansfield & Euroa
- Extensive, supportive training is provided in our Post Office on commencement in the role from Monday - Friday, (5 hour shift daily for initial 8 weeks)
- Casual on call as required after training, Monday to Friday various shifts between 8:45am -5:15pm
- Adult Pay Rate $32.37 increases to $34.59 after 3 months + 12% Superannuation

**You'll be**:

- Performing customer sales and service transactions with customers
- Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS)
- Conducting and processing a number of identity services transactions, including Australian Passport Interviews
- Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities
- Assisting customers with mail lodgements and associate costs
- Building rewarding relationships with customers by understanding their needs
- Assisting with administrative duties such as stocktaking and record maintenance

**About you**

You’re friendly, enthusiastic and reliable and you love working in a team environment. You’re ready to put the customer at the centre of everything you do to help make a difference in the community. You'll also need to:

- Have experience in customer service and/or cash handling
- Be fit to lift up to 16kgs of mail regularly and stand for your shift

**How we'll deliver for you**:

- We invest in you for the long-term, encouraging growth through delivering on our values of trust, inclusivity, empowerment and safety
- Be part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day
- We invest in your personal wellbeing, recognise and reward you for your contribution to our success with Post Perks and more.

**We’re delivering together**

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.

  • Customer Service Officer

    2 weeks ago

    Mansfield, Australia Clevertronics Pty Ltd Full time

    **Introduction**: About Clevertronics Clevertronics is the World’s leader in emergency lighting, operating across Australia, New Zealand, and the United Kingdom. Our mission is to make emergency lighting easy by designing world-class products supported by unrivalled expertise and customer service. Over the last twenty years, we have excelled in the world...

  • Retail Consultant

    2 weeks ago

    Mansfield, Australia Reece Group Full time

    Retail Consultant - Mansfield **About Bathroom and Plumbing** We create dream bathrooms. If you’re a fan of home improvement programs like 'The Block’, then you might already know that for over 100 years, we've turned dream bathrooms into reality. With over 10,000 people located in 900+ branches globally, we’re Australia’s leading supplier of...

  • Store Manager Mt Gravatt Salt&pepper

    1 week ago

    Mansfield, Australia Global Retail Brands Full time

    Job Search | Login **Store Manager | Mt Gravatt | Salt&Pepper**: **Location**: MT GRAVATT (867SP) **Posted on**: 20 June 2025 **About Us** Having recently joing the Global Retail Brands portfolio, salt&pepper is now part of a 300 store portfolio! At salt&pepper, we are creators of homewares and decor accessories that go beyond functionality. They bring...

  • Retail Team Member

    3 days ago

    Mansfield, Australia rebel Full time

    **Retail Team Member rebel Mt Gravatt (Garden City) (Queensland)** **Sport is calling!** Combine your passion for sport and customer service skills as a Retail Team Member at rebel. **Your typical day** - Providing an in-store experience that inspires and empowers our customers - Engaging with our customers by sharing your product knowledge and...

  • Retail Team Member

    1 week ago

    Mansfield, Australia Ampol Full time

    Hi, we’re Ampol. We are powered by our people! As one of Australia’s largest convenience retailers, we’re committed to making life easier for our customers. Whether they’re fueling up, ducking in, or taking away, we’ve got their back. With a smile, a wave or a hello, we get our customers in and out with what they need. Our Retail Team Members...

  • Plumbing - Retail Sales Assistant - Mansfield

    2 weeks ago

    Mansfield, Australia Reece Group Full time

    Plumbing - Retail Sales Assistant - Mansfield **About Reece Plumbing** We are Australia's leading supplier of plumbing and bathroom products with over 9,000 people located across 800 branches globally. For over 100 years, we’ve supported the trade with top-quality products and expert advice, championing the vital work plumbers do every day. **About the...

  • Assistant Retail Manager Regional Vic

    2 weeks ago

    Mansfield, Australia Gorilla Jobs Full time

    Full-time position available in Mansfield - Supporting the retail manager in daily operations - Providing excellent customer service to patients We are seeking an experienced and motivated Assistant Retail Manager to join a friendly and supportive pharmacist team in Mansfield. Located in the heart of the Great Dividing Range, Mansfield is a picturesque town...

  • Retail Sunday Duty Manager

    2 weeks ago

    Mansfield, Australia St Vincent de Paul Society Full time

    **Join one of Victoria's Leading Not-For-Profits!** **Be part of a values-driven team of successful retailers** **Part-Time - Ongoing Position** **Sunday - 8.45am to 5.15pm** **The Role**: Vinnies Victoria is currently looking for a talented Duty Manager to join our vibrant team at our Mansfield Shop. In this role, you will lead a team of staff and...

  • Hospitality and Retail! Change You Career!

    3 days ago

    Mansfield, Australia Flavorite Hydroponic Tomatoes Full time

    Are you currently working in the Hospitality or Retail industries and looking for a career change? Have you ever considered working in horticulture? - At our Flavorite Mansfield VIC site we are seeking entry level team leaders and team members for a variety of roles across several key departments. - We value and seek applicants with transferrable skills,...

  • Office Admin

    2 weeks ago

    Mansfield, Australia Stormboy Australia Full time $60,000 - $80,000 per year

    Join our growing corporate embroidery and workwear business in Mansfield, QLDWe're seeking a highly capable and versatile Office Admin (with Graphic Experience) to become a key member of our friendly, professional team.This role requires adaptability across essential administrative duties, excellent client service, and the preparation of artwork for...