Customer Operations Coordinator

4 days ago

Mansfield, Australia The Trustee for SHIP HAPPENS UNIT TRUST TA Ship Happens Pty Ltd Full time $40,000 - $60,000 per year

About the role

Join the dynamic team at Mansfield Motor Panel Repairs as a full-time Customer Operations Coordinator based in Mansfield, Victoria. In this pivotal role, you will be responsible for providing exceptional customer service and administrative support to our customers. With a focus on creating positive experiences, quality communications and high quality repairs you will be the key point of contact for our customers and play a vital part in the overall success of our organisation.

What you'll be doing

  • Greeting customers and managing vehicle returns.
  • Taking vehicle photos for quoting purposes.
  • Assisting with quotes and creating estimates in iBodyshop (with the opportunity to develop your skills in this area).
  • Answering and managing phone calls.
  • Scheduling vehicle bookings.
  • Ordering and managing parts.
  • Weekly planning (in collaboration).
  • Processing insurance payments.
  • Invoicing.
  • Maintaining accurate customer records.
  • Providing exceptional customer service.
  • Maintaining a clean and organised workspace.
  • Liaising with local partner businesses.
  • Banking.
  • Developing Standard Operating Procedures (SOPs) for future team members.
  • Streamlining and improving existing systems for online accessibility.
  • Inputting and auditing parts in iBodyShop.
  • Ordering office supplies.
  • Assisting with supplier payments.
  • Managing parts returns
  • Liaising with assessors when required.

What we're looking for

  • Demonstrable experience in a customer service or administrative role, ideally within the Automotive industry or a personal interest in and understanding of cars
  • Excellent communication and interpersonal skills with the ability to build rapport and provide exceptional customer service
  • Strong organisational skills and attention to detail to ensure accuracy and efficiency in your work
  • Proficient in using various software applications, including Google suite
  • Ability to work collaboratively as part of a team as well as independently to prioritise and manage your workload
  • A passion for delivering a positive customer experience and contributing to the success of the business
  • Ability to prioritise and work through the peaks and valleys of the weekly workflow

About us

Mansfield Motor Panels is a family owned and operated business that strongly believes in creating a positive and inclusive work environment. There has been an Automotive Workshop in this location since the 50s and we aim to provide a positive experience for people who otherwise are dealing with a stressful situation when needing collision repairs.

Apply now to become our next Customer Operations Coordinator and be a part of our growing team.

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