Collections Officer

1 week ago

Wollongong, Australia iCare External Full time

**Collections Officer**
- **Join icare’s Workers Compensation Team**:

- **Permanent Role, hybrid working environment based in Wollongong**:

- **Grade 5/6 Starting Salary $ 97,027 plus superannuation**

**About the Role**

The primary purpose of this role is to contribute and support the implementation of business plan objectives to enable the delivery and performance of the Payment Service Team operational requirements, timeframes and compliance requirements against agreed targets in line with the Collections strategic plan.

**Benefits**
- A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
- icare day - access to an extra day’s leave
- Comprehensive learning and development support aligned to icare’s Core Capabilities.
- Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
- Access to our Employee Assistance Program

**Duties**

It’s an exciting time at icare where no two days are the same; as a **Collections Officer** you will:

- Respond to and address customer care complaints to minimise the adverse impact on the collection process.
- Engage with key internal and external stakeholders and foster effective working relationships that will support collection strategies.
- Maintain an in-depth understanding the collection process and Strategic Business Plan objectives to support the effective performance of the position.
- Identify and refer to the Team Leads, Collections any potential issues or problems with Payment Services Operations to ensure that they are promptly addressed.
- Participate in all relevant meetings in order to share and develop strategy, knowledge and best practice.
- Monitor and manage debtors accounts within targets, including, pre-emptive management of high-risk clients and collection of all premiums overdue/due and payable.

**Skills & Experience**
- Business administration (or related) qualifications or equivalent knowledge and skills acquired through practical experience.
- Comprehensive understanding of products and programs in the insurance industry.
- Experience in credit and collections management.

**Culture**

We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive.

**About the Company**

We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work.
- For more information about icare visit our website
- **icare operates a direct sourcing model so no agency introductions will be accepted**:

- We are a Circle Back Initiative Employer - we commit to respond to every applicant
- A talent pool may be created through this recruitment process.

  • Service Delivery Officer

    6 days ago

    Wollongong, New South Wales, Australia Illawarra Mercury Full time

    Service Delivery Officer / Debt Collection OfficerJoin to apply for the Service Delivery Officer / Debt Collection Officer role at Illawarra MercuryService Delivery Officer / Debt Collection Officer1 day ago Be among the first 25 applicantsJoin to apply for the Service Delivery Officer / Debt Collection Officer role at Illawarra MercuryGet AI-powered advice...

  • Service Delivery Officer

    6 days ago

    Wollongong, New South Wales, Australia Illawarra Mercury Full time

    Service Delivery Officer / Debt Collection Officer (AM)Join to apply for the Service Delivery Officer / Debt Collection Officer (AM) role at Illawarra MercuryService Delivery Officer / Debt Collection Officer (AM)1 day ago Be among the first 25 applicantsJoin to apply for the Service Delivery Officer / Debt Collection Officer (AM) role at Illawarra...

  • Service Delivery Officer

    5 days ago

    Wollongong, New South Wales, Australia Australian Taxation Office Full time

    Service Delivery Officer / Debt Collection Officer (AM)Join to apply for the Service Delivery Officer / Debt Collection Officer (AM) role at Australian Taxation OfficeService Delivery Officer / Debt Collection Officer (AM)1 day ago Be among the first 25 applicantsJoin to apply for the Service Delivery Officer / Debt Collection Officer (AM) role at Australian...

  • Service Delivery Officer

    5 days ago

    Wollongong, New South Wales, Australia Australian Taxation Office Full time

    Service Delivery Officer / Debt Collection OfficerJoin to apply for the Service Delivery Officer / Debt Collection Officer role at Australian Taxation OfficeService Delivery Officer / Debt Collection Officer1 day ago Be among the first 25 applicantsJoin to apply for the Service Delivery Officer / Debt Collection Officer role at Australian Taxation OfficeGet...

  • Disability Services Officer

    5 days ago

    Wollongong, New South Wales, Australia Illawarra Mercury Full time

    Join to apply for the Disability Services Officer role at Illawarra Mercury1 day ago Be among the first 25 applicantsJoin to apply for the Disability Services Officer role at Illawarra MercuryGet AI-powered advice on this job and more exclusive features.Job InfoLocation: NORTH WOLLONGONG, NSWSalary: Above AwardJob Type: Permanent position | Full time...

  • Service Delivery Officer

    6 days ago

    Wollongong City Council, Australia Illawarra Mercury Full time

    Service Delivery Officer / Debt Collection OfficerJoin to apply for the Service Delivery Officer / Debt Collection Officer role at Illawarra MercuryService Delivery Officer / Debt Collection Officer1 day ago Be among the first 25 applicantsJoin to apply for the Service Delivery Officer / Debt Collection Officer role at Illawarra MercuryGet AI-powered advice...

  • Service Delivery Officer

    6 days ago

    Wollongong City Council, Australia Illawarra Mercury Full time

    Service Delivery Officer / Debt Collection Officer (AM)Join to apply for the Service Delivery Officer / Debt Collection Officer (AM) role at Illawarra MercuryService Delivery Officer / Debt Collection Officer (AM)1 day ago Be among the first 25 applicantsJoin to apply for the Service Delivery Officer / Debt Collection Officer (AM) role at Illawarra...

  • Education Officer

    3 days ago

    Wollongong, Australia REMONDIS Australia Full time

    **Education Officer** - Provide community awareness about waste management - Awesome team environment - Part-time position (28 hours per week) that is secure + stable employment **Who we are** REMONDIS is one of the world's largest recycling, service and water companies. We’re a privately owned family company headquartered in Germany, with over 40,000...

  • Accounts Receivable Officer

    2 weeks ago

    Wollongong, Australia Wollongong Auto Supplies Full time

    Wollongong Auto Supplies is an Australian, Family-Owned Automotive Parts Supplier looking for an enthusiastic and responsible **Accounts Receivable** Officer to join our team located in Wollongong NSW. The Position is Monday to Friday with Flexible Hours up to full-time. The Job can be configured to work mainly between School Hours or a 4-day week (if...

  • Compliance Officer

    2 weeks ago

    Wollongong, Australia Shoalhaven City Council Full time

    Salary: $74,082 - $101,719 p.a. plus 10.5% Super - Access to Leaseback Vehicle - Permanent Full-time Position **About Shoalhaven Council** Shoalhaven City Council is a dynamic organisation serving a large and diverse community; limitless opportunity exists for an exciting and rewarding career. The Shoalhaven is located just 2 hours from Sydney and 2.5...