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**About IRT**
- Founded in 1969, IRT’s mission was to provide better options in housing and care for older people. Now 50 years later, our purpose remains the same.
We improve the lives of more than 9100 people every day in NSW, the ACT and Qld. We’re one of Australia’s largest community-owned providers of independent living, aged care and home care. We’re proud to have more than 40 communities and home care service hubs in NSW, the ACT and Qld.
IRT is an equal opportunity employer. We find excellence in diversity and are committed to creating an inclusive environment for all employees. We are proud of our culture and employ people across a diverse range of occupations, backgrounds and skills, who are passionate and committed to creating a better world for all older Australians.
- **About the Role**
- As a Home Care Partner, you will work closely with customers to enhance their quality of life, enabling them to remain at home while meeting their care needs.
- You will provide case management for customers with low care needs, fostering independence and promoting well-being.
- **Key Responsibilities (but not limited to)**:
- **Receive and assess referrals**, screen customers for eligibility, and ensure safe home access for staff.
- **Contact newly referred customers** to discuss expectations, goals, and available services.
- **Conduct comprehensive assessments** to identify customer needs and goals.
- **Collaborate with customers** to achieve goals by coordinating and suggesting appropriate services.
- **Conduct regular customer reviews** via telephone and reassess care plans as needed.
- **Maintain accurate customer care plans** and ensure compliance with funding bodies and leadership.
- **Assist with data collection and record maintenance** in line with organizational requirements.
- **Monitor and manage customer budgets** to maximize subsidy fund usage.
- **Liaise with agencies and third parties** to arrange services supporting customer goals and needs.
- **Ensure compliance** with organizational, legislative, and WHS policies, while contributing to business development and customer experience improvements.
- This role is a Full Time role and is based in Wollongong at IRT Market Street Office.
- **To Be Successful You Will Have**
- Qualifications in a related discipline, such as Cert IV in Community Services.
- Proven experience in community liaison, including assessing needs, care planning, and preparing service requirements.
- Strong attention to detail with well-developed analytical and problem-solving skills, particularly in case management.
- Effective verbal and written communication skills, with experience in report writing, correspondence, and maintaining client records.
- Ability to work collaboratively as part of a team and demonstrate self-motivation.
- Competence in computer use, data collection, and related tasks.
- Experience working with people with dementia and/or mental health issues.
- A current driver’s license.
**Benefits for You**
- Competitive pay and more cash in your pocket (less tax) with not-for-profit salary packaging
- Flexible working conditions
- Birthday leave - relax and take a day off on us
- Professional and career development opportunities
- Multiple career pathways
- Discounted gym memberships
- Free counselling via Employee Assistance Program (EAP) and staff wellness program
**How to Apply
