Relationship Manager

**We give you a world of potential**

We are currently hiring for a Relationship Manager, and what an opportunity we have

Computershare Communication Services (CCS) is a global provider of integrated communications solutions. Through innovations in communications, we help companies better connect with their customers and stakeholders through print, digital and mobile delivery channels. Across the globe, CCS delivers 450 million mail packs and 87 million eCommunications and processes 75 million inbound transactions.
- Need flexibility in their day to work around kids/parents/pets or any other commitments
- Don’t want to travel to an office every day (min 3 days in office)

Interested in what else you’ll benefit from working with us?

You’ll get to work with a great team who have a real respect for each other and the work that they do.

**A role you will love**

As a Relationship Manager (RM) you will be responsible for the ownership, management, and retention of an existing portfolio of clients. You will provide exceptional customer service and build relationships and connections with a set portfolio of clients to ensure client retention.

In this role, you will work with a range of stakeholders including sales, technology, project management, operations, client services, and support functions including legal and risk to collaboratively deliver positive outcomes for clients.

**Some other key responsibilities**:

- Build strong relationships with senior stakeholders within your portfolio of clients
- Responsibility for setting and maintaining budgets/forecasts
- Facilitate regular client meetings.
- Client retention - contract renewals, renegotiations, extensions, and profitability reviews.
- Ensure all contractual obligations are monitored, met, and recorded in our contract management system.
- Client reporting - adherence to SLAs, production metrics and spend.
- Work alongside the Sales team to identify and promote new products/services.
- Coordinate client audits, BCP exercises and responses to security questionnaires.
- Identify key contacts within client portfolio to establish and build relationships that will promote growth.
- Develop and maintain account plans for individual accounts within designated portfolio

**What will you bring to the role?**

This is a truly collaborative environment, so the passion to work closely with colleagues to embrace and share ideas will be paramount. You will be working with a variety of internal stakeholders across our Computershare Communications Services team while building those key relationships with senior representatives from our client base.

**Other key skills required include**:

- Experience in client/customer relationship management including the ability to understand the client and address their needs
- High attention to detail
- Sound time management & ability to prioritise
- Demonstrate abilities to deliver outcomes that meet and exceed client expectations.
- Excellent MS Office knowledge
- Strong time management skills to achieve successful outcomes in a timely manner
- Effective stakeholder management skills
- Strong verbal and written communication skills
- Ability to work independently and as part of a team
- Ability to work in a rapidly changing environment
- Self-motivated and driven to succeed.

**A company to be proud of**

Computershare (ASX:CPU) is a world leader in financial administration with over 12,000 employees across 21 different countries delivering expertise to over 25,000 clients. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of the world of opportunities we have available. With infinite possibilities, we could take you anywhere. #worldofpotential

**Rewards designed for you**

**Employee Share Plan.** Set aside salary to purchase shares in our company and you’ll increase your investment when you receive a generous company contribution towards additional shares.

**Health and Wellbeing.** Our health and wellbeing rewards can be tailored to support you and your family.

**Save for Your Future.** We will support you along your retirement savings journey.

**Paid time away from work.** Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.

**Employee Discounts.** **We’ve partnered with other organisations to offer you extra savings. Enjoy discounts with banks, car manufacturers, on flights, accommodation, and days out as well as with many big brand shops.

**Extra Rewards.** **From tuition reimbursement to cash bonus recruitment referral programs, our comprehensive benefits package offers a multitude of options.

**A diverse and inclusive place to work**

We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected,