Relationship Manager

Mentimeter is an engagement tool with a clear goal in mind. To turn presentations into conversations. Through real-time interactivity and clear visualizations, we get people to participate, engage and become more productive. Transforming all those passive meetings, airless classrooms and drawn out trainings into valuable and memorable moments.

We truly believe that you achieve the best results by doing things together. And that successful leaders need to adopt a curious and collaborative mindset in order to get there. So with you at Mentimeter, you’ll be a big part of the ambition to help over 1 billion people listen, learn and work better together.

As a Relationship Manager, you will lead the expansion of our existing customers by focusing on revenue growth through renewals and up-sales while serving as a trusted adviser to our customers. Mentimeter has grown fast within the Enterprise customer segment in the past years. With this growth, we have seen an increased demand for education organisations to roll out Mentimeter on a wider scale. This has led to an internal need to drive bigger commercial discussions, and develop partnerships within the education segment.

To cater to this need, and to facilitate the growth of this customer segment, we are now looking for a Relationship Manager with an Education focus on driving strategic sales processes with our key education customers and also playing a critical role in supporting how Mentimeter will build its business within this segment in APAC.

We expect you to have high energy, an entrepreneurial tempo with the main focus on commercial initiatives to drive revenue growth among our customers. We are looking for someone who can create long-term and strategic relationships with customers from all over the world.

**Responsibilities for the role**:

- Full commercial ownership of Education accounts in the book of business
- Build long-term, strategic relationships with customers in APAC
- Drive revenue growth by building a strong pipeline, while serving as a trusted adviser to our customers
- Manage a continuous pipeline for new expansion and up-sell opportunities
- Ownership of renewals of ongoing agreements in order to prevent churn
- Ability to assess business opportunities and use data in order to support decision-making towards customers
- Develop a strategy for best-in-class scalable customer expansion and customer success
- Collaborate together with Customer Success Managers on strategic Education customers in addition to working with other sales roles on a day to day basis
- Work closely with the marketing and product team by serving as the voice of your customers as well as listening to the market needs

**Responsibilities not included in the role**:

- Roll-out and adoption of our enterprise solution with our customers is mainly done by Customer Success Managers (Although for certain accounts that will be done by Relationship Managers as well)
- Closing new customer contracts (Account Executives does that)
- Day-to-day support (We have mínimal support, and a support specialist is responsible for this)

**Resources we have to support you**:

- World-class lead-generation from the Marketing and Product teams
- Marketing and Sales team to support in analysis and tactics
- Sales Development Representatives to support in lead qualification
- Sales Operation function
- Professional CRM and data gathering services (Intercom, Mixpanel, Google Analytics, Salesforce)

**Must-haves for the role**:

- Experience of 1-2+ years within customer success / relationship management / account management
- Ability to assess business opportunities and use data to make informed decisions and persuade others
- Passion for building long-term relationships as well as driving commercial initiatives with customers
- Knowledge of software contract terms and conditions with the ability to create fair transactions
- Strong negotiation, pipeline and forecasting skills
- Ability to manage a large number of customers simultaneously while positioning company products against direct and indirect competitors
- You are required to have professional-level English (we sell to 150+ countries today)
- Excellent communication skills
- Permitted to work permanently with no restriction (e.g. citizen, permanent resident)

**Nice to have**:

- Experience in selling SaaS
- Bachelor or masters degree (field not important)
- Knowledge of software contract terms and conditions in the Higher Education sector

Please note that this position is located onsite at our Sydney office.

**Compensation model**:
**What Mentimeter can offer**
At Mentimeter we can offer a diverse and inclusive work environment supported by smart and driven colleagues. We believe in continuous professional development for all of our colleagues and therefore offer access to a leadership program (including external personal coach) and relevant education to ensure that we continue to be state-of-the-art when it comes to innovating