Case Manager

2 weeks ago

Brisbane, Australia Home Caring North Lakes Full time

**TITLE**

CASE MANAGER

**POSITION REPORTS TO**

MANAGER

**POSITIONS REPORTING TO THIS ONE**

Support Workers

**QUALIFICATIONS & REQUIREMENTS**
- Relevant case management experience supporting clients with high complex needs
- Successful completion or working towards a diploma/degree/post grad in Social Work, Social Welfare, Psychology or related discipline

**POSITION PURPOSE**

This position is a key member of the Services Team providing assessment, care planning, monitoring and referrals for all clients. The Case Manager is responsible for performing in home face to face assessments and partner with clients, their carers/families to assess current situations and create case plans that enable maximum independence and positive impact for the person

**Main responsibilities and activities will include**:

- **1. Person centred assessment and care planning**_
- In consultation with clients, carers and families facilitate care assessment, care planning and reviews
- Develop and monitor individual plans and budgets with regular reviews/case conferencing
- Manage any identified risks within principles of Positive Approach to Challenging Behaviours and Duty of Care, Dignity of Risk
- Development and maintenance of all documentation in client management systems
- Work within legislated NDIS and CDC frameworks
- Be aware of and comply with legislation and organisational requirements relating to Workplace Health and Safety
- Contribute to quality processes such as management of client feedback
- Actively participate in professional development activities (internally and externally) to maintain contemporary knowledge and skills as well as acquire new knowledge and skills
- **2. Client and stakeholder engagement**_
- Make relevant referrals, broker services and deal with suppliers as per care plan
- Develop and maintain relationships with community organisations to ensure a holistic case management approach
- Develop and maintain relationships with brokerage agencies to ensure quality services are delivered by external providers.
- Ongoing communication with clients, carers/families to ensure they are aware of rights and responsibilities to make informed choices.
- **3. Business Development**_
- Ongoing relationship management with relevant referral sources
- Develop links in the community to source new referrals
- Retention of existing consumers
- Participate in objectives and performance review to reach KPI’s set in relation to new and existing consumers.
- **Skills and experience**_
- Highly developed assessment skills and the ability to creatively problem-solve complex care situations
- Knowledge and experience in community-based care and support services
- An innovative and dynamic approach to the provision of care
- Demonstrated skills in networking, liaison and the development and maintenance of strong links with relevant service providers and users
- Ability to manage a budget effectively, work in a team environment and autonomously when required

**Job Types**: Part-time, Casual
Part-time hours: 20 per week

**Salary**: $35.00 - $38.00 per hour

**Benefits**:

- Work from home

Schedule:

- Fixed shift
- Flexible hours
- Monday to Friday
- Overtime

Supplemental pay types:

- Overtime pay
- Penalty rates

**Experience**:

- Case management: 1 year (required)

Licence/Certification:

- Blue Card (required)
- NDIS Workers Clearance (Yellow card) (required)
- First Aid / CPR (required)
- National Police check (required)

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