Implementation Manager

2 weeks ago

Newstead, Australia Placed.au Full time

 **Job description: **
- Oversee the collection, organisation, and management of critical customer information, ensuring the accurate and efficient handling of data for seamless onboarding and project execution while adhering to internal policies.
- Develop and manage comprehensive plans that are aligned with customer objectives, ensuring these are thoroughly documented and compliant with company standards.
- Execute key actions to ensure information accuracy across all processes and facilitating cross-departmental coordination to meet required timelines with efficiency.
- Coordinate with Development and Support teams to ensure that all information related to organisational arrangements is documented, verified, and executed in accordance with both customer needs and internal compliance requirements.
- Deliver training programs for users and administrators, ensuring accurate transfer of information, compliance with internal standards, and customer proficiency in solution management.
- Maintain full visibility of customer status, ensuring all information is accurately recorded, documented, and compliant with company guidelines, contributing to the overall efficiency of the Customer Experience Department.
- Support customer needs and priorities, ensuring all information is accurately captured and communicated with Product Management, Customer Success, Professional Services, and Marketing teams, while ensuring adherence to internal protocols.
- Perform other information management duties as needed, ensuring all actions are compliant with internal policies and contribute to the success and continuous improvement of the Customer Experience Department.

**Qualifications/Attributes**:

- Must hold an Associate Degree, Advanced Diploma or Diploma in Management or related field or at least 3 years of relevant work experience in lieu of the qualification.
- Proven experience in Customer Management.
- Must have strong interpersonal and communication skills.
- Analytical mindset with the ability to derive insights from customer data.

**Salary Range**: $74,569.94 p.a. excluding superannuation.

Pay: $74,569.94 per year

Work Location: In person

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