Customer Service Officer

2 weeks ago

Drouin, Australia Baw Baw Shire Council Full time

Full-time permanent Customer Service role undertaking face-to-face, call centre and back-office functions
- Band 4 $69,076.81 - $73,852.01 plus 11.5% superannuation
- Supportive team environment with ongoing development opportunities

**About Baw Baw Shire Council**

A Baw Baw Shire Council career goes beyond business as usual. You'll find exciting development pathways rich in opportunity. Our thriving and engaged culture-first workplace is built on the passion and talent of people who proudly deliver vital services and exciting projects to a community they care about.

Our organisation comprises of a multicultural workplace of around 400 full-time, part-time and casual employees, all benefiting from great flexibility, work/life sway, study support, health and wellbeing initiatives and ongoing learning and development programs.

At Baw Baw Shire Council, we invite our people to tackle projects that keep them inspired. We encourage the exploration of new ideas. We support the enhancement of building on current skills and developing new ones.

Located adjacent to Melbourne, Baw Baw Shire is one of Victoria's fastest growing municipalities with freeway and V/Line access into Melbourne's CBD and suburbs. This allows easy access to training, seminars and conferences in the city, without diminishing the direct impact that comes from working within a close-knit rural community.

**About the Role**

In the role you will be the first point of contact for Council’s in-person, phone and live chat enquiries.
As a Customer Service Officer, you will communicate effectively with a wide variety of people in a professional and courteous manner. You will often be collaborating on problem solving and information sharing, engaging with multiple stakeholders to support customer needs.

Here at Baw Baw, we are a team and pride ourselves on the supportive culture we have built. Being a strong team player and approaching work with a can-do approach is a must.

We are looking for someone who:

- Has experience in customer service
- Has excellent interpersonal and communication skills
- Has outstanding personal organisation and time management skills
- Thrives in a team environment and is also confident working autonomously
- Contributes to positive team culture.

**Why you'll love working for Baw Baw Shire**
- Hybrid work is the norm here at Baw Baw for roles that can support it.
- Flexible work options, Baw Baw is committed to work-life balance.
- Learning and development opportunities through professional development programs.
- Access to rostered day off every four weeks (when working full time.)
- Career development opportunities.
- Study/development assistance.
- Employee Assistance Programs (EAP.)
- A thriving Social Club.
- Close to Public transport.
- Ample free parking nearby.

**Further Information and How To Apply**

Applications close 5pm Sunday 9 February 2025 and must be submitted directly via the Baw Baw Shire Council website.
- Baw Baw Shire Council is an equal opportunity employer and works in the interest of the safety of children and young people. Our recruitment processes reflect this commitment._

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