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Consumer Feedback Support Officer
3 weeks ago
About the role
Permanent full time opportunity to coordinate and provide efficient, effective high level administrative support and complaints management support to the Consumer Feedback and Experience Manager for The Prince Charles Hospital.
About you
- Assist the Consumer Feedback and Experience Manager with the processing of consumer feedback (compliments, comments & complaints).
- Investigation of complaints including the collection, analysis and documentation of evidence and the preparation of investigation reports, proposed findings and implementation of identified recommendations in consultation with the Consumer Feedback and Experience Manager.
- Effectively use conflict resolution to appropriately manage feedback and expectations.
- Maintain up to date data entry of all incoming consumer feedback correspondence.
- Identify and escalate moderate to extreme issues to the Consumer Feedback and Experience Manager as required.
Health Equity
It is expected that all Metro North Health staff, including the incumbent of this role as a valuable member of the Metro North workforce, contribute to the health equity agenda and meet the intent of supporting the defined six actions that specifically meet the needs of Aboriginal and Torres Strait Islander people within the National Safety and Quality Health Service Standards (NSQHS), by actively supporting the elimination of racial discrimination and institutional racism; supporting increased access to health care; influencing the social, cultural and economic determinants of health; supporting the delivery of sustainable, culturally safe and responsive health services; and recognise the importance of working with Aboriginal and Torres Strait Islander peoples, communities and organisations to design, deliver, monitor and review the health and support services we provide.
Benefits when working for us
- Rewarding career and development opportunities across a wide range of clinical and non-clinical areas
- Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance
- Flexible working arrangements and competitive salary rates with annual incremental increases
- Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging
APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTEDThis work is licensed under a Creative Commons Attribution 3.0 Australia License.
