Systems Support

3 days ago

Redbank, Australia Coles Supply Chain Full time

We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact.

**About the role**:
We’re looking for exceptional **Systems Support** professional to join our Automated Distribution Centre (ADC) team in Redbank.

This is an incredible opportunity to be involved in the commissioning of our first automated distribution centre which will use world-class technology to modernise our Supply Chain. Epic in scale and design, our new facility represents the future of logistics.

As the Systems Support, you’ll provide support in the management of our brand-new automated DC’s I.T. hardware and systems. You’ll ensure full resolution of any I.T. issues in a timely manner to minimise impact on the day-to-day operations.

Primary duties include:

- Managing the setup, implementation and maintenance of onsite IT hardware
- Escalating P1 and P2 issues through to Helpdesk, and P1 notification through to management
- Monitor and maintain systems to ensure they align to Coles I.T. standards
- Tracking I.T. assets and managing the asset life cycle for the ADC
- Creating and completing relevant reports and analysis
- Assist and provide input in the review of the ADC I.T. documentation and procedures
- Research emerging technologies with the intent to improve and optimise the ADC’s efficiency and effectiveness

**About you and your skills**:

- Understanding of Supply Chain Systems, Hardware and processes including Warehouse and Labour Management systems
- A strong customer service and administration background, ideally gained within a retail or distribution environment
- Experience managing, implementing and troubleshooting IT software and hardware
- The ability to work autonomously and in a team environment across all levels of the organisation
- High attention to detail and accuracy
- Strong time management and organisational skills
- The ability to build relationships and influence key stakeholder groups
- A familiarity with working in a fast paced and constantly changing environment
- A high level of proficiency with Microsoft Office products
- Tertiary qualification in I.T. or related areas preferrable

With us it’s not about the discounts (although you do get those), it’s about joining a team where your wellbeing and professional development is invested in and celebrating your contributions is the norm. And because everyone leads unique lives, we offer flexible work including work from home, additional leave and parental leave entitlements.

Job ID: 81943

Employment Type: Full time

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