Service Delivery Team Leader

**Department for Infrastructure and Transport**
**Job reference**: 644940
**Location**: 5000 - ADELAIDE
**Job status**: Short Term Contract
**Eligibility**: Open to Everyone

Join Service SA in a dynamic role that impacts the daily lives of South Australians

Are you passionate about leading a team dedicated to exceptional customer service? We’re seeking a Service Delivery Team Leader to join our team and who will be responsible for providing essential government services, relating to driver licensing, vehicle registration, and more.

**About Us**
At the Department for Infrastructure and Transport, we are connecting South Australia to keep our State moving. We want every South Australian to easily access the services they want, the transport they rely on and the infrastructure they need.

Our work encompasses every part of our State; from our cities to our regions, connecting and strengthening community.

For us, it's personal. We feel it because we live it. We know the projects and services we work on today must deliver for South Australia's future.

**The Opportunity**
In this role you’ll work closely with the Service Delivery Manager to ensure that high-quality customer service is effortless across multiple service channels, including in-person, online and Agent Service Delivery. You’ll support and supervise a team of Service Delivery Officers, helping them to resolve complex transactional services.

In addition, you’ll be instrumental in upholding the integrity of our service operations, handling daily and monthly reports, conducting audits; including conducting investigations into specific transactions where required, and gathering customer feedback to enhance our service quality.

You must also be prepared to be reassigned to different Service SA locations during periods of staff absences, high workloads, or as required to meet business needs.

As a trusted member of Service SA, you’ll contribute to a culture of integrity and confidentiality, leading by example.

**About You**
To be successful in this role you will:

- Understand the importance of meeting service standards, adhering to regulations, policies, and audit requirements, ensuring accuracy and quality in every transaction.
- Strong communication and engagement skills, with the ability to convey information clearly and concisely to team members and a diverse range of customers.
- Skilled in problem-solving and evidence-based decision making, with the ability to handle challenging situations with professionalism and empathy.
- Experience in coaching and developing individuals and teams to drive high performance.
Ability to multi-task and manage high volumes of work accurately.

Available Vacancies
Our part-time and full-time vacancies are available across multiple metropolitan centres including:

- Adelaide CBD
- Elizabeth
- Gawler
- Marion
- Mitcham
- Modbury
- Mount Barker
- Port Adelaide
- Prospect
- Regency Park
- Seaford Meadows
- Tranmere

Service SA centres in select locations are open on Saturdays from 9am - 5pm, providing greater convenience for customers with commitments during regular hours. Service Delivery Team Leader may be required to work one in every four Saturday, based on roster schedule.

**Qualifications/Experience**
Must possess a working knowledge of all relevant Acts and relevant policy and procedures or be willing to gain a working knowledge within a six (6) month period as to set up for success in the role.

**Special Conditions**
- A National Police Check (NPC) is required prior to employment in the Department for Infrastructure and Transport which must be renewed every three years.
- A Working with Children Check (WWCC) is required prior to employment with the Department for Infrastructure and Transport, which must be renewed every five years before expiry.

Must be prepared to be reassigned to different Service SA locations during periods of staff absences and high workloads or as required to meet business needs.

**Renumeration**
ASO4 - $76,561 to $80,256 pa + superannuation

**Enquiries**
Cole Butler
Senior Service Delivery Manager
Telephone: (08)7133 2121

**Application Instructions**
Applications can be submitted online by clicking the 'Apply' button.

**Our Commitment**

As a WE'RE EQUAL organisation we are committed to treating everyone equally, proudly promoting our Department, and all its spaces as safe places for everybody.

Role Statement - Service Delivery Team Leader.pdf

**Applications close**: 02/02/2025 9:00 PM

**Flexibility Statement**
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.