Housing Officer

1 week ago

Brisbane, Australia Communities, Housing and Digital Economy Full time

As the Housing Officer, you may work in a number of teams in a Housing Service Centre, providing a broad range of applicant, tenancy and property management services and advice to customers with complex support needs, advocates and other stakeholders.
You will work in a team to provide a high quality, person-centred social housing and housing assistance service to diverse customers experiencing complex and challenging housing, and whole of life issues in person over the front counter, digitally, by telephone, correspondence, in the field and through outreach services in the community.

**You will do this by**:

- Managing tenancy arrangements, allocations and vacancies, liaising with the community and other housing providers and ensuring departmental compliance.
- Conducting home visits to properties and investigating and facilitating the resolution of any tenancy disputes and complaints as well as managing the maintenance of properties and conduction property inspections.
- Monitoring and managing outstanding arrears, rent assessments, pay deductions and refunds and actioning sundry debts and collections as required.
- Effectively using Microsoft products and other IT systems to maintain accurate customer and property records and file notes with a high level of accuracy and work output.
- Supporting and helping maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day to day operations.

Applications will remain current for 12 months.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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