Business Improvement Specialist

2 days ago

Adelaide, Australia Mercer Full time

**Business Improvement Specialist - Secondment**

We are looking for a proactive and detail-oriented Business Improvement Specialist to join our team. In this role, you will play a vital part in supporting change initiatives that enhance the customer experience and reduce operational risk within the Mercer Super Administration Team. If you are passionate about process improvement and customer satisfaction, we want to hear from you

**We will count on you to**:

- Support comprehensive analysis of business processes to identify impacts, risks, and opportunities for improvement.
- Assist in the implementation of process improvements that enhance the customer experience and streamline operations.
- Develop and maintain process documentation to agreed standards, ensuring clarity and compliance.
- Proactively monitor existing processes and controls to identify areas for efficiency enhancements and risk reduction.
- Collaborate with team members to ensure seamless implementation of changes and support ongoing improvement initiatives.

**What you need to have**:

- Proven experience in business process improvement or a related field.
- Strong analytical skills with the ability to assess process impacts and identify risks.
- Excellent communication skills for effective collaboration with team members and stakeholders.
- Familiarity with process documentation standards and change management principles.

**What makes you stand out**:

- Experience in the financial services or consulting industry, particularly in a customer-facing role.
- Knowledge of process improvement methodologies (e.g., Six Sigma, Lean).
- Ability to work independently and manage multiple projects simultaneously.
- A proactive approach to problem-solving and a commitment to enhancing the customer experience.

Join us in our mission to drive positive change and deliver exceptional service.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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