Business Improvement Analyst

Mitsubishi Motors Australia – Drive Your Ambition

Mitsubishi Motors Australia (MMAL) is part of the global Mitsubishi Motors Corporation. We are a changing organisation with a passionate and driven team contributing to our growing market share and reputation for quality.

With over 100 years of innovation this serves as a firm foundation and with our reputation for dependable quality, we look to the future with confidence. We know our continued success depends on fostering an ambitious and driven team who share our values and our commitment to positive change. If you are seeking to drive your ambition and shift gear into the fast lane, we want to hear from you

About the Role

The Business Improvement Analyst – Customer Experience leads the design and continuous enhancement of key processes across the National Field Service Department. Through strategic collaboration and data-driven innovation, the role develops systems, analytics, and communications that elevate service quality and customer experience across MMAL.

Core Responsibilities

• Develop and maintain reporting frameworks, delivering accurate, timely insights to support strategic decisions
• Lead reviews and implement logic-driven enhancements to streamline processes and enable automation
• Foster strong internal and external relationships, facilitating alignment through workshops and clear communication
• Drive change initiatives, manage project lifecycles, and ensure stakeholder engagement and delivery success
• Consolidate and share key updates, champion knowledge sharing, and represent the team in strategic forums

Essential Skills and Experience

• Tertiary qualification in a relevant discipline such as Business Administration, Information Systems, Finance, Economics, Computer Science, or equivalent skills, knowledge and experience
• Experience in business improvement, analytics, and process design, with a strategic focus on customer experience and innovation
• Strong communication and stakeholder engagement skills, with knowledge of project management and change leadership
• Proficiency in process mapping tools and methodologies, and familiarity with collaboration platforms like Microsoft Teams and SharePoint
• Skilled in SAP and Microsoft Dynamics 365, with advanced use of Excel, Power BI, and SQL for reporting and analysis

Adventure Begins Within

At MMAL, we don't just build vehicles—we build connections, opportunities, and a culture that drives people forward.

Our culture is built on the values of
innovation, collaboration, accountability, respect, resilience, and engagement
. We foster a diverse and inclusive workplace where every individual is valued for their unique strengths and perspectives.

We also believe in giving back. Through our
Community Engagement
initiatives, employees are encouraged to contribute their time and skills to causes they care about. Our
Community Fleet program
has supported disaster relief efforts, including partnerships with Disaster Relief Australia and the RSPCA, providing vital mobility in times of need.

Benefits That Drive Your Journey

At Mitsubishi Motors Australia (MMAL), we're committed to helping you grow your career while enjoying meaningful perks that support your lifestyle, wellbeing, and sense of purpose.

When you join MMAL, you'll gain access to a range of exclusive benefits, including:

• Employee Car Benefit Scheme
  – enjoy access to up to four brand-new Mitsubishi vehicles at an affordable rate—designed to keep you moving
• Vehicle Purchase Discounts
  – purchase brand-new Mitsubishi vehicles at special employee rates, with extended offers available for your family and friends
• Thrive Employee Benefits Platform
  – unlock savings and exclusive offers from over 500 retailers across travel, dining, entertainment, and more
• Competitive Salary Package
  – we believe in rewarding performance with a competitive salary that grows with your career
• Wellbeing & Support Programs
  – access confidential Employee Assistance Programs and wellbeing initiatives to support your mental, emotional, and physical health
• Free On-Site Parking
  – convenient and cost-saving parking at our office locations
• Volunteer Leave
  – take paid time off to support the causes and communities you care about most
• Corporate Health Cover with Medibank
  – receive a 7% discount on private health insurance through our partnership with Medibank

Ready to Drive Your Next Adventure? Apply Today

If you're passionate about innovation, adventure, and making a meaningful impact, we'd love to hear from you.

To view the full position description and submit your application, please visit
Careers at MMAL
. Be sure to upload your
cover letter and resume
.

Applications close: 11:30pm Wednesday 15 October 2025

Applications welcomed from Australian or NZ citizens, Australian permanent residents and those who have the legal right to work in Australia.

Please note;
Applications may be reviewed and progressed prior to the closing date.