Customer Experience Improvement Specialist
3 days ago
About the role
As a
Customer Experience (CX) Improvement Specialist
, you will drive meaningful change in customer experience by enhancing satisfaction through data-driven insights, process optimisation, and digital transformation. You'll lead and support the delivery of key projects, using methodologies like LEAN and Six Sigma, while collaborating with stakeholders to map customer journeys, identify pain points, and implement innovative solutions. If you're ready to make a real impact and champion a customer-centric culture, we want to hear from you
Culture & benefits
As a valued member of SA Power Networks, you will enjoy being part of a collaborative team and relish an environment with a true sense of community. We offer a platform where you can engage, grow and innovate your career within an exciting organisation that values safety and is committed to the success of its people.
You will also enjoy a range of benefits designed to support you and your family, some including:
- 12-month, fixed-term contract with potential for extension.
- Starting base salary of $147,824.01 per annum + superannuation.
- A commitment to work-life balance.
- 13% superannuation (1% above current legislated employer contributions).
- Up to $900 in electricity reimbursements each year.
- 17.5% leave loading payable on annual leave.
- Automatic coverage from SA Power Networks income protection scheme.
- Paid parental leave - Primary Parent (18 weeks) / Secondary Parent (5 weeks).
- The opportunity to make a tangible impact on the customer experience at SA Power Networks.
About you
Your skills and experience will include:
- Diploma qualification in a business-related discipline or equivalent level of skills and knowledge gained through experience.
- Demonstrated experience working in a regulatory environment, such as the electricity industry or similar is desirable.
- Experience in project delivery, including planning, execution, and stakeholder engagement.
- Certification or experience in continuous improvement methodologies (e.g., LEAN, Six Sigma) is desirable.
- Advanced analytical skills to collect, interpret, and leverage customer data and insights for improvement initiatives.
- Strong interpersonal and collaboration skills, with the ability to influence and engage stakeholders effectively.
- Proven ability to implement customer experience improvements delivering value to the business and customers.
About us
SA Power Networks plays a pivotal role in South Australia by connecting all South Australians to a reliable and efficient electricity network. Working together with communities across South Australia, we are proud to be world leaders in delivering a cleaner, greener and a more sustainable energy future, today.
As one of the state's largest and most reputable employers, we offer a diverse and collaborative work environment where our people take pride in the innovation of a high performing work culture and a commitment to safety that all South Australians can be proud of.
With award-winning training, internal development programs and diverse career pathways SA Power Networks will help empower your career, while you help empower South Australia.
For more information please contact:
Bronte Murchland-
Applications close 11:55pm Sunday 26th October
SA Power Networks is an equal opportunity employer committed to a diverse and inclusive workplace and encourages applications from all genders, cultures and backgrounds.
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