Customer Experience Improvement Specialist

3 days ago

Adelaide, South Australia SA Power Networks Full time $104,000 - $147,824 per year

About the role

As a
Customer Experience (CX) Improvement Specialist
, you will drive meaningful change in customer experience by enhancing satisfaction through data-driven insights, process optimisation, and digital transformation. You'll lead and support the delivery of key projects, using methodologies like LEAN and Six Sigma, while collaborating with stakeholders to map customer journeys, identify pain points, and implement innovative solutions. If you're ready to make a real impact and champion a customer-centric culture, we want to hear from you

Culture & benefits

As a valued member of SA Power Networks, you will enjoy being part of a collaborative team and relish an environment with a true sense of community. We offer a platform where you can engage, grow and innovate your career within an exciting organisation that values safety and is committed to the success of its people.

You will also enjoy a range of benefits designed to support you and your family, some including:

  • 12-month, fixed-term contract with potential for extension.
  • Starting base salary of $147,824.01 per annum + superannuation.
  • A commitment to work-life balance.
  • 13% superannuation (1% above current legislated employer contributions).
  • Up to $900 in electricity reimbursements each year.
  • 17.5% leave loading payable on annual leave.
  • Automatic coverage from SA Power Networks income protection scheme.
  • Paid parental leave - Primary Parent (18 weeks) / Secondary Parent (5 weeks).
  • The opportunity to make a tangible impact on the customer experience at SA Power Networks.

About you

Your skills and experience will include:

  • Diploma qualification in a business-related discipline or equivalent level of skills and knowledge gained through experience.
  • Demonstrated experience working in a regulatory environment, such as the electricity industry or similar is desirable.
  • Experience in project delivery, including planning, execution, and stakeholder engagement.
  • Certification or experience in continuous improvement methodologies (e.g., LEAN, Six Sigma) is desirable.
  • Advanced analytical skills to collect, interpret, and leverage customer data and insights for improvement initiatives.
  • Strong interpersonal and collaboration skills, with the ability to influence and engage stakeholders effectively.
  • Proven ability to implement customer experience improvements delivering value to the business and customers.

About us

SA Power Networks plays a pivotal role in South Australia by connecting all South Australians to a reliable and efficient electricity network. Working together with communities across South Australia, we are proud to be world leaders in delivering a cleaner, greener and a more sustainable energy future, today.

As one of the state's largest and most reputable employers, we offer a diverse and collaborative work environment where our people take pride in the innovation of a high performing work culture and a commitment to safety that all South Australians can be proud of.

With award-winning training, internal development programs and diverse career pathways SA Power Networks will help empower your career, while you help empower South Australia.

For more information please contact:

Bronte Murchland-

Applications close 11:55pm Sunday 26th October

SA Power Networks is an equal opportunity employer committed to a diverse and inclusive workplace and encourages applications from all genders, cultures and backgrounds.

  • aso7 - customer experience specialist

    3 days ago

    Adelaide, South Australia Department for Education, South Australia Full time $108,864 per year

    Department for EducationJob reference: 699045Location: ADELAIDEJob status: OngoingEligibility: Open to Everyone Why work with usEvery child and young person deserves a great education.We have a strategy that aims to unlock every child's potential now and into the future, one that in partnership with learners, students, parents and the wider South Australian...

  • ASO7 - Customer Experience Specialist

    3 days ago

    Adelaide, South Australia Department for Education, South Australia Full time $108,864 per year

    Department for EducationJob reference:699045Location:5000 - ADELAIDEJob status:OngoingEligibility:Open to EveryoneWhy work with usEvery child and young person deserves a great education.We have a strategy that aims to unlock every child's potential now and into the future, one that in partnership with learners, students, parents and the wider South...

  • Customer Experience

    2 days ago

    Adelaide, South Australia OrganisedSuccess Full time $30,000 - $60,000 per year

    Are you ready to create more flexibility, balance, and meaning in your work? We're seeking motivated individuals who are passionate abouthelping people grow, creating exceptional customer experiences, and developing long-term business partnerships.This is aflexible, independent rolewithin the personal development and leadership education space. You'll have...

  • Customer Banking Specialist

    1 week ago

    Adelaide, South Australia Commonwealth Bank Full time $60,000 - $90,000 per year

    We are looking for a Customer Banking Specialist to join our Gouger St branch on a part time, 25 hr/wk basisPlease note that rosters are predetermined. Before applying please ensure you are available to cover the following roster   Roster (25 hours per week):   Monday – Friday 11am – 4pmSee yourself in our team The Retail Bank is the public face...

  • Customer Data Specialist

    1 week ago

    Adelaide, South Australia SA Water Full time $80,000 - $120,000 per year

    About the CompanySA Water is a successful, modern water utility wholly owned by the Government of South Australia. We employ more than 1,700 people across a broad range of disciplines who operate more than $14 billion worth of infrastructure to deliver essential water and sewerage services to more than 1.8 million South Australians.We operate in a...

  • Customer Banking Specialist

    7 days ago

    Adelaide, South Australia Commonwealth Bank - Retail Banking Services Full time $60,000 - $90,000 per year

    We are looking for a Customer Banking Specialist to join our Gouger St branch on a part time, 25 hr/wk basis Please note that rosters are predetermined. Before applying please ensure you are available to cover the following roster Roster (25 hours per week):Monday - Friday 11am - 4pmSee yourself in our team The Retail Bank is the public face of CommBank...

  • Manager Customer Experience

    1 week ago

    Adelaide, South Australia SA Water Full time $120,000 - $140,000 per year

    About the CompanySA Water is a successful, modern water utility wholly owned by the Government of South Australia. We employ more than 1,700 people across a broad range of disciplines who operate more than $14 billion worth of infrastructure to deliver essential water and sewerage services to more than 1.8 million South Australians.We operate in a...

  • Customer Experience Manager

    5 days ago

    Adelaide, South Australia Underwood Executive Full time $80,000 - $120,000 per year

    Seima is a leading Australian designer and supplier of kitchen, bathroom and laundry products, known for combining functionality with inspired design. With a strong national footprint and a commitment to quality, innovation and customer experience, Seima partners with major merchants, home builders, architects and designers to deliver products that enhance...

  • Customer Service Specialist

    7 days ago

    Adelaide, South Australia aba TRADES Group Full time $60,000 - $80,000 per year

    Company Descriptionaba TRADES, also known as aba PLUMBING + GAS, offers a comprehensive range of services including plumbing & gas, air conditioning, electrical, roofing, and renovations. With a focus on comprehensive technical training and excellent customer service, aba TRADES fosters a culture of personal development, ensuring a positive customer journey....

  • Improvement Program Lead

    2 weeks ago

    Adelaide, South Australia SA Water Full time $120,000 - $180,000 per year

    Lead a high-performing team to prioritise, drive, and deliver transformational change and innovation initiatives across Sustainable Infrastructure teams.About the CompanySA Water is a successful, modern water utility wholly owned by the Government of South Australia. We employ more than 1,700 people across a broad range of disciplines who operate more than...