Program Officer

About us

As a department our purpose is to help the community to prevent, prepare for, respond to and recover from the impact of fire and emergency events.

Queensland Fire and Emergency Services (QFES) is the primary provider of fire, rescue and emergency management programs and services throughout Queensland. The department encompasses the Fire and Rescue Service, disaster management services, the Rural Fire Service (RFS) and the State Emergency Service (SES), and also supports other volunteer groups providing emergency response to Queenslanders.

QFES is one department with many services, many capabilities and many partners.

Purpose of the role

Volunteer Emergency Services Training provides instructional design and consultancy services for volunteers and operational staff and trainers, including identifying and developing curriculum content and training materials, instructional design and systems to support the delivery of operational training programs. The Volunteer Training Delivery team contributes to the management of organisational change, relative to training initiatives to ensure that staff and volunteers have current knowledge of and access to new courses and changes to existing programs.

Reporting to the Executive Manager, you will be responsible for providing effective and efficient design, development and review of a range of flexible learning materials for print and eLearning that are: flexible; meet the needs of contemporary volunteer services; and are appropriate learning and assessment resources that can be applied consistently throughout the state.

You will also provide advice and specialist support to the operational commands, staff and volunteer trainers concerning the format and delivery of training courses and programs.

Key requirements

Highly desirable
- Hold a current Certificate IV in Training and Assessment or equivalent or can obtain the skill within a mutually agreed timeframe.

Special requirements
- It is expected that the incumbent will be required to undertake and support operational duties during emergency and disaster operations. This may require work outside of normal hours (e.g. night shift), including weekends, working extended hours and may include deployment to other parts of the state.

Your key accountabilities

Your part in the ongoing success of our department, in supporting frontline services will see you responsible for a variety of work, including, but not limited to:

- Design, develop, evaluate and review of volunteer training curriculum content and materials to ensure currency and alignment with national competency frameworks.
- Design and develop interactive training products and content using contemporary e-Learning authoring tools for the delivery of current and relevant products and services.
- Research and interpret organisational policy, guidelines, doctrine and industry competency standards to support and inform curriculum content.
- Assist in the preparation and review of correspondence, submissions, briefings and reports relating to curriculum matters in accordance with departmental requirements.
- Liaise, consult and communicate effectively with internal and external stakeholders to understand business needs and ensure activities are delivered in a timely and efficient manner.
- Contribute to the delivery and coordination of a range of workshops and meetings and participate in projects to ensure positive outcomes and business objectives are achieved.

Capabilities

To determine your suitability for the role, you will be assessed on the following Leadership Competencies for Queensland behavioural profiles that link to the "key accountabilities" for this role:
Leadership Competencies Stream - Individual Contributor (leading self)

Vision
- Stimulates ideas and innovation
- Makes insightful decisions

Results
- Builds enduring relationships
- Drives accountability and outcomes

Accountability
- Fosters healthy and inclusive workplaces
- Demonstrates sound governance

Once you join us we will want you to exemplify the QFES shared values:

- Respect
- Integrity
- Trust
- Courage
- LoyaltyThis work is licensed under a Creative Commons Attribution 3.0 Australia License.