Consumer Protection Investigator

6 days ago

Sydney, Australia NSW Department of Customer Service Full time

**Consumer Protection Investigator - NSW Fair Trading’s Consumer Protection, Compliance and Investigations Division, Consumer Protection Investigation Unit (CPIU)**

**Grade**:Clerk Grade 5/6
**Salary range**:$ 97,027 - $ 107,059 + superannuation and leave loading
**Duration**:Ongoing, full-time x 2 roles
**Location**: Parramatta (2 days per week, increasing to 3)

**About the role**

Key responsibilities within this position will include involvement in large scale inspection programs, conducting assessments and investigations, in an efficient and effective manner and in accordance with the legislative requirements along with departmental policies and procedures.

You must have exceptional communication skills and be able to communicate at all levels both internally and externally. Crucial to this role will be your superior writing skills which are needed in the preparation of submissions, reports, presentations and Ministerial correspondence.

**To be successful in this role you will demonstrate**:

- Demonstrated knowledge of formal conduct of investigations, evidence gathering and review process
- Previous experience in the preparation of internal memorandums, investigation reports and briefs of evidence
- Sound knowledge and understanding of relevant Acts and Regulations and how this relates to the work of NSW Fair Trading
- Have exceptional communication skills and be able to communicate at all levels
- Have superior writing skills to prepare submissions, reports, presentations, operational orders and Ministerial correspondence
- Ability to work both autonomously and as part of a team within a high
- volume work environment

**To be successful you will have**:

- The Certificate IV in Government (Investigations) or preparedness to undertake an identical or similar employer-sponsored program
- Current NSW driver’s licence
- The ability and willingness to travel throughout the state when required.

**What we need from you**

Salary Grade 5/6, with the base salary for this role starting at $97027 base plus superannuation

**Closing Date**:Monday 17th March 2025 [9:59am]

**Careers at Department of Customer Service**
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

**Belong in our diverse and inclusive workplace**

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

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