Principal Investigator

7 days ago

Sydney, Australia NSW Department of Customer Service Full time

**Principal Investigator - Fair Trading Operations - Investigations Unit.**

**Grade**:Clerk Grade 9/10
**Salary range**:$129,464 - $142,665 + superannuation and leave loading
**Duration**:Ongoing, full time

**About the team**

An opportunity has arisen within NSW Fair Trading, Fair Trading Operations - Investigations Unit for an experienced, professional investigator.

The Principal Investigator leads and mentors a team of investigators undertaking a range of investigations and compliance activities. To be successful in this role you will be able to demonstrate previous experience in dealing with complex and sensitive investigations and compliance activities, as well as the ability to research and interpret policy and legislation.

As a member of the Investigations Unit you will collaborate with other members of the team and supervise and monitor performance of Investigators in the team ensuring the team meets group goals and guarantees of service. The position provides expert advice on legislative and compliance matters to Investigators and senior management.

**Your day-to-day**

Key responsibilities within this position will include, conducting assessments and investigations, in an efficient and effective manner and in accordance with the legislative requirements, available methodologies and departmental guidelines. You will also need exceptional communication skills and be able to communicate at all levels both internally and externally.

**To be successful in this role you will**:

- Have expertise in undertaking complex investigations.
- Have a thorough knowledge of best practice investigation policies and procedures, the rules of evidence, preparation of briefs of evidence, and court processes.
- Possess high level analytical, organisational and communication skills.
- Be able to manage competing priorities and make sound decisions; and
- Demonstrated experience in leading a team.

**Pre-Requisites**
- Satisfactory criminal history check
- Certificate IV in Government Investigations (or equivalent experience) or preparedness to undertake an identical or similar employer-sponsored program.
- A thorough understanding of the formal conduct of investigations, evidence gathering and review process.
- Current NSW driver’s licence and ability and willingness to travel throughout the state when required.

**Desirable**:
Experience in people management
Knowledge and experience with the interpretation “Motor Dealers Act, and/or Australian Consumer Law”.

**What we need from you**:
Salary Grade 9/10, with the base salary for this role starting at $129464 base plus superannuation

**Closing Date**:Wednesday 30th July 2025 [9.59am]

**Careers at Department of Customer Service**
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

**Belong in our diverse and inclusive workplace**

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

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