Card Protection Investigator

5 days ago

Sydney, Australia Bendigo & Adelaide Bank Full time

We’ve never been ‘just a bank’. Just like you should never be ‘just an employee’. We’re united in our belief that in banking, better can be bigger, and together we’re making it happen.

**It starts here. With Bendigo Bankand you.**

**Group Financial Crime Risk** helps to protect the Bank, our customers and the communities we serve from the impacts of financial crime. An integrated department in Group Risk, the function helps to design, oversee, deliver and champion the activities that occur across the Bank to manage the risk of financial crime.

As a **Card Protection Investigator**, you will be responsible for the performance of a range of key support activities. This covers the completion of card fraud investigations, card fraud monitoring, the development of fraud prevention and detection initiatives and the management of card fraud reporting.

**Key responsibilities**:

- Monitor and investigate card fraud alerts to detect and minimise risk and exposure to the Bank, cardholders, originating both internationally and domestically.
- Dealing directly with customers via both inbound and outbound calls and provide specialist support to our branch network.
- Support the Analytics team of Card Fraud in the development of fraud prevention and detection initiatives and the management of reporting. Collaborate across teams within Financial Crime Risk to educate, prevent and investigate Financial Crime.
- We prioritise our people with a hybrid model based out of our Head Office/Regional Office locations.

**What you’ll bring to the role**:

- Demonstrated experience in an Investigative / Fraud / Scams discipline within the banking & finance industry
- Knowledge of Card Fraud detection and investigation including experience with Fraud detection processes and systems
- Proactive, positive attitude and someone who maintains composure under pressure
- Excellent oral and written communication skills
- Attention to detail
- Experience working independently within a fast paced environment
- Previous experience in a customer service focused role

**Still in two minds?**

**We’re making better, bigger. And we’ll get there with you.**

**Applications close COB Friday October 17

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