Hotel Front Office Manager

5 days ago

Adelaide CBD, Australia Hotel Grand Chancellor Adelaide Full time

**Front Office Manager**

Due to a recent internal promotion, we have the rare opportunity available for a Front Office Manager to join our amazing team

At the Hotel Grand Chancellor, we are committed to our team members and believe our team members are our greatest asset and we need a like minded person to lead and inspire our Front Office team to take the department to new levels. We have some exciting changes in the pipeline for the new year and we are seeking a committed, dedicated and organised individual with outstanding leadership skills to ensure the success of all Front Office operations.

If you are an experienced Front Office Manager, then we want to hear from you. If you believe you have previously achieved the below and looking for your next career move, then continue to read on to learn what we will expect from you and what you can expect from us in return.

**About you**:

- Passionate about achieving an above standard level of guest satisfaction.
- Exceptional and proven leadership skills (we will be asking you how you have achieved this in your previous positions during your interview process).
- Proven outstanding organisational skills.
- Excellent written and verbal communication skills.
- Extensive experience in Front Office.
- An inspirational, motivated and positive attitude.

**Your responsibilities however, not limited to**:

- Management of all front office team members including, providing support to ensure the most successful onboarding experience, provide continuous support and training to keep your team engaged and motivated.
- Ensure that all team members are aware of all current hotel policies and procedures.
- Successful implementation of practices to retain and attract a high functioning team culture.
- Manage and handle all guest feedback in an efficient and courteous manner and follow through to make sure they are resolved above a satisfactory level.
- Ensure all team members guest service is above satisfactory to ensure our guests are receiving consistent and exceptional service.
- Ensure all departments SOP’s, checklists are up to date and adhered to.
- Ensure all key performance indicators including revenue generation (Average Room Rate, Occupancy), Expense (Per Available Room, Per Occupied Room, Percentage %), Labour cost per operating department, budget profit targets are achieved.
- Review all financial reports including, flash reports, adjustments, voids, reversals, discrepancy reports are actioned and followed up.

**What you will receive from us**:

- Exceptional industry leaders who will value your hard work and commitment.
- Ongoing training and support.
- Create opportunities for career development.
- Competitive salary with great work perks.
- Staff meals whilst on shift.
- Staff car parking.
- Food & Beverage discounts.
- Accommodation discount.
- Uniform and dry cleaning of business suits used for work.
- Reimbursement for mobile phone.

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