Care Coordinator

Exciting hybrid role to join an innovative and progressive company
- Permanent Full-Time opportunity
- Based Clayton South VIC, close to public transport and onsite parking

**About CareChoice**

CareChoice is a NDIS, DFFH / Human Services Standard and TAC/ WorkSafe registered disability and youth services provider. We deliver a wide range of services and provide complex support across the Disability, Out of Home Care (OoHC) and Private Aged Care sectors in a range of settings including home care, residential, community and Specialist Disability Accommodation.

CareChoice is committed to service excellence and works closely with clients, their families, and key stakeholders to ensure individuals receive the very best person-centred care. The CareChoice team are passionate about their work and pride themselves in delivering an exceptional calibre of service.

**Our values**:
Our philosophy of service provision is based upon our values of:

- ** People, First**:

- **Brilliant Together**:

- **Bring Our Best. Always**:

- **Relentless Optimism**

**Benefits & culture**

CareChoice is proud to be an EEO employer. We support an inclusive approach in the workplace. We celebrate our diversity and welcome staff regardless of ethnicity, faith, sexual orientation, gender identity and lifestyle choices. Aboriginal and Torres Strait Islander people are encouraged to apply.

As part of our commitment to putting People first, you’ll enjoy industry-leading wellbeing support and benefits at CareChoice, including:

- Access to your pay as you earn it via our financial wellbeing partner
- Employee Pathways Scholarships
- Employee Support Fund
- Free ongoing training and development
- Annual recognition awards
- Paid Pregnancy loss leave for either parent
- Flexible work
- A number of employee wellness platforms including EAP and Care4U, free flu shots and travel discounts.
- Discounts with major retailers including:

- Car and Health Insurance
- Fuel
- Groceries and food
- Gas, Electricity, Internet, and Mobile Phones
- Pet supplies
- Movie tickets
- Other major retailers such as Catch, Myer, Kmart, Big W, JB Hi Fi plus many more.
- Monthly Recognition & Reward for Employee of the Month
- Service Recognition Program
- Career development opportunities including secondments and Job-Ride-A-Long program

From the moment you step through our doors, you’ll feel welcome and supported to do your best work and really make a difference in people’s lives.

**About the opportunity**
- Are you looking for an opportunity where you combine working from home and being in the office?_ We’re currently recruiting for a permanent full-time Care Coordinator to join our team based in Clayton South (hybrid role).

Permanent Full-Time hours:
Monday to Friday (no weekends): 9am to 5pm or 10am to 6pm.

As the newest member to our team, you’ll be responsible for the coordination of staff (including identifying and preparing appropriately skilled staff in line with client requirements), rostering and ensuring coverage of care for our clients.

A day in the life as a Care Coordinator with CareChoice, may see you supporting our clients across a variety of shifts, including morning, day, afternoon and overnight shifts with:

- Managing the coordination of our support workers and enrolled nurses to deliver disability services in line with client care requirements and preferences.
- Prioritising and managing a high volume of inbound and outbound calls and ad hoc administration tasks.
- Acting as the primary point of contact for our support staff and clients, responsible for building rapport and engaging with and rostering our casual workforce.
- Providing advice and support for any immediate crisis situations and liaise with; clients, emergency services and frontline workers to achieve optimum outcomes.

**About you**

As a passionate, reliable, and experienced care/ roster coordinator, you’ll have excellent verbal and written communication skills (including negotiation and problem-solving skills).

You will be self-motivated, honest, have excellent business acumen and perform the role with the highest level of professionalism and integrity.

Ideally, you’ll have:

- Customer service and rostering experience
- Excellent interpersonal, negotiation and relationship management skills, coupled with a strong desire and willingness to learn
- A passion for assisting others and building a strong and dedicated workforce
- Ability to manage time effectively and meet established deadlines
- Highly proficient with Microsoft word, Excel and knowledge of communication software.

**To APPLY