Client Service Advisor

1 week ago

Sydney, Australia The Talent Mill Full time

**Global Luxury Fashion House - Eastern Creek Support Office**

**Now Hiring | **Now Hiring | This is a stunning opportunity to work with one of the most luxurious brands in the world - with a renowned product category of RTW, Accessories, Leather goods, Footwear, Fine Jewellery and more - this fashion house creates a customer experience that is simply unparalleled.

They have created an inclusive culture that fosters personal development and contributes to overall business success. They have an opportunity for a Client Service Advisor to their team in Eastern Creek.

**What Will You Do?**
- Provide after sales (outbound) call services when required;
- Ensure that the clients’ needs and concerns are addressed efficiently and in a timely manner;
- Record accurate information relating to clients’ contact details, their enquiries and actions taken;
- Follow up on all client service and after-sales cases until the matter is resolved;
- Assist the manager with general administrative tasks including the reporting of our client trends and call activity;
- Work alongside the After-Sales Team to coordinate interstate and NZ repairs for clients. This includes creating after sales case IDs, arranging the collection and return of the item(s) as well as providing the client with updates and information throughout the after-sales journey;
- Conduct repair follow ups for outstanding repairs and maintain regular contact with the boutique staff and clients to provide updates.

**To set you up for success we are looking for**:

- Excellent verbal and written communication skills. Able to handle difficult conversations with a high level of empathy and integrity;
- Previous experience in a customer service / sales /concierge role, preferably gained within a luxury retail /hospitality environment;
- Availability to work on a rotating roster; including some saturdays
- The ability to manage relationships and expectations at various levels;
- Resilience with strong problem-solving capabilities;
- Ability to work in an organized manner with good attention to detail.

**What’s in it for you?**
- A competitive salary package and incentives
- Staff Discounts
- A strong & positive company culture
- Coaching + development by learning and development partners

The Talent Mill Recruitment division is a bespoke consultancy and talent acquisition specialist within the fashion, lifestyle and retail industries. With more than 10 years specialist expertise with luxury, lifestyle & fashion brands globally we discover, recognize, and connect inspiring individuals to the most desirable brands as a trusted support to founder-led start-ups, SME’s and multinational corporations within the fashion & retail industry.

Recruitment - but make it ethical not transactional. Quality over quantity - always. Truly consultative and delivered at pace. We hold a genuine passion and expertise for the industries we support and offer a unique and modern recruitment proposition - one where we develop long term, meaningful connections, add value and deliver an unforgettable service.

Angela Millar

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