Urgent Client Services Advisor

4 weeks ago

Sydney, Australia LVMH Group Full time

Our Client Services team are a part of our digital store solution, responding to inbound customer service and sales enquiries via phone and various online channels from our valued Clients.
As Client Services Sales Advisor, you will be responsible for providing exceptional client experiences, through showcasing unparalleled product knowledge and playing a key role in storytelling our iconic brand through our digital channels. You will dare to discover your clients and their every need, guiding them across the Louis Vuitton product universe.

You will establish yourself as an elevated and trusted personal advisor; proposing pieces from our latest collections to your clients, and providing solutions that enrich their experience through our online store environment.

Job responsibilities

- Provide excellent customer service to all clients across all of our available channels
- Demonstrate in-depth product knowledge to assist and provide solutions to clients with their purchases
- Contribute to a positive team dynamic and a luxurious online store environment

Profile

- Previous experience in a customer service, hospitality or retail role
- Strong communication and interpersonal skills to engage with diverse clientele
- A passion for the luxury retail industry and an understanding of the Louis Vuitton Brand
- Flexibility to work a variety of shifts, including weekends and public holidays
- A professional, approachable and friendly attitude
- Entrepreneurial spirit and the drive and self-motivation to succeed
- A team player and thrives from working within a team environment

Additional information

- Competitive Remuneration packages
- Generous benefits and incentives
- Opportunities for career development and advancement within the Louis Vuitton brand globally
- A supportive team environment and excellent training to develop your skills

Founded in Paris in 1854, Louis Vuitton perpetuates the ambitious vision of its namesake. From his origins as a master trunk maker, manufacturing boxes used to pack both everyday objects as well as voluminous wardrobes, Louis Vuitton and his successors introduced numerous innovations including the advent of the flat-top trunk, lightweight canvas, signature patterns, and the tumbler lock. Today, Louis Vuitton’s legacy is expressed through its rigorous spirit of innovation, the boldness of its creations and an uncompromising demand for excellence.

At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.

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