L2/3 Support

2 weeks ago

Brisbane, Australia NTT Full time

**Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society?**

Join our growing global NTT team and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future. We employ 40,000 people across 57 countries. By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it’s key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future.

**Want to be part of the team?**

We are looking for a Service Desk Analyst to join our team for an initial 6 month contract to work onsite with one of our customers (5 days per week) to provide L2 & L3 desktop support

**Working at NTT**
- Respond to and log IT service desk tickets in the ticketing system
- Provide 2nd and 3rd level support and troubleshooting to tickets
- Document and escalate the ticket accordingly
- Troubleshoot Windows and Microsoft environments
- Manage and create new user accounts and mailboxes
- Follow ITIL methodologies and best practices

**What will make you a good fit for the role?**
- Bachelors of IT highly desired
- ITIL certification
- Any experience working in a Service Desk or Help Desk environment
- Familiarity and ability to operate in a L2 or L3 capactiy across the following technologies
- Windows OS
- Windows Server
- M365 / O365
- Exchange Online
- MS Teams
- Intune
- Active Directory, Group Polices
- Access Management
- VPN troubleshooting
- VC and meeting room support
- HP and Dell hardware
- **Willingness to work onsite in Brisbane CBD 5 days per week**

For more information about this or other opportunities, please contact Daniel Farrell. Please quote our job reference number 597741.

**About us**

NTT Ltd. is a global ICT provider, employing more than 40,000 people in a diverse and dynamic workplace, and delivering services in over 200 countries and regions. We partner with organizations around the world to shape and achieve outcomes through intelligent technology solutions. For us, intelligent means data driven, connected, digital, and secure.

NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.

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