Inbound Customer Service Consultant

6 days ago

Sydney, Australia TenacityCX Full time

Permanent Full Time Opportunity
- Leading Insurer who offer fantastic training and genuine career progression

We are currently looking for a Customer Service superstar to work in a permanent capacity for a leading Australian medical insurance brand based in Sydney CBD with WFH flexibility provided. This is a full-time Monday - Friday role working on a rotating roster.

**The Role**:

- Handle general enquires including policy details and amendments
- Have consultative conversations and provide first call resolutions
- Provide an exceptional service experience in each and every call
- Work towards weekly KPI’s and maintain an updated database

**What's in it for you**:

- Work for a Premium Brand that truly values their team
- Join a fun, inclusive and social work culture
- Permanent Opportunity - 65,000 inclusive of super + annual bonus
- Work with a supportive and engaging leadership team
- State of the art offices based in Sydney and Melbourne CBD
- Remote work from home flexibility
- Fantastic opportunities for growth and development
- Discounts on health insurance and more

**Skills & attributes required**:

- Previous experience in Insurance/ Banking/Finance is highly desirable but not essential
- Demonstrated inbound customer service experience
- Ability to have consultative conversations and build strong relationships
- Ability to understand complex policies and navigate multiple systems at once
- Effective questioning & active listening skills are essential
- A can-do positive attitude and a strong customer focus is key

Tenacity CX are Australia's leader in Recruitment and Consulting Solutions to the Customer Experience and Contact Centre industry.

  • Inbound Customer Service

    2 weeks ago

    Sydney, New South Wales, Australia Catholic Healthcare Full time

    OverviewInbound Customer Service - Consultative Sales role at Catholic Healthcare. Discover a career where care goes both ways.Based in Macquarie Park, short walk from Metro Station, with WFH options.ResponsibilitiesPhone-based inbound sales; triage new business leadsProvide consultative advice to potential clients and their families navigating the aged care...

  • Inbound Customer Service

    2 weeks ago

    Sydney, New South Wales, Australia Catholic Healthcare Full time

    Overview Inbound Customer Service - Consultative Sales role at Catholic Healthcare. Discover a career where care goes both ways. Based in Macquarie Park, short walk from Metro Station, with WFH options. ResponsibilitiesPhone-based inbound sales; triage new business leads Provide consultative advice to potential clients and their families...

  • Inbound Customer Service

    3 weeks ago

    Sydney, New South Wales, Australia Catholic Healthcare Limited Full time

    Inbound Customer Service - Consultative SalesPosted Monday 8 September 2025 at 2:00 pmDiscover a career where care goes both waysBased in Macquarie Park, short walk from Metro Station + WFH Options7 extra days off per year + Not for Profit Salary Packaging + Fitness PassportPhone based,inbound sales - Triage new business leadsRewarding opportunity to provide...

  • Inbound Customer Service

    3 weeks ago

    Sydney, New South Wales, Australia Catholic Healthcare Limited Full time

    Inbound Customer Service - Consultative SalesPosted Monday 8 September 2025 at 2:00 pmDiscover a career where care goes both waysBased in Macquarie Park, short walk from Metro Station + WFH Options7 extra days off per year + Not for Profit Salary Packaging + Fitness PassportPhone based,inbound sales - Triage new business leadsRewarding opportunity to provide...

  • Inbound Customer Service

    2 weeks ago

    Sydney, Australia Catholic Healthcare Limited Full time

    Inbound Customer Service - Consultative Sales Posted Monday 8 September 2025 at 2:00 pm Discover a career where care goes both ways! - Based in Macquarie Park, short walk from Metro Station + WFH Options - 7 extra days off per year + Not for Profit Salary Packaging + Fitness Passport - Phone based,inbound sales - Triage new business leads - Rewarding...

  • Inbound Customer Service Specialist

    9 hours ago

    Sydney, Australia Lotus People Full time

    4 week temporary opportunity with potential to extend, due to start immediately! - Work full-time hours from 9am to 5pm Mon to Fri, with no weekend work required - Earn a competitive hourly rate of $33 plus super and be based in a modern office in the Sydney CBD **THE COMPANY** Lotus People are very excited to be working with a leading ASX-listed financial...

  • Inbound Sales Consultant

    3 weeks ago

    Sydney, New South Wales, Australia Chubb Fire & Security Full time

    Join to apply for the Inbound Sales Consultant role at Chubb Fire & Security2 weeks ago Be among the first 25 applicantsJoin to apply for the Inbound Sales Consultant role at Chubb Fire & SecurityAbout VitalCALLAt VitalCALL, we are Australia's leading provider of personal emergency response systems, empowering individuals to live independently while staying...

  • Customer Service Consultant

    2 days ago

    Sydney, New South Wales, Australia Fresh Gift Group Full time $45,000 - $60,000 per year

    About Fresh Gift GroupFresh Gift Group is a leading gifting company renowned for delivering exceptional premium products. We're passionate about creating unforgettable gifting experiences and building strong customer relationships. Our company culture is built on teamwork, innovation, and a genuine commitment to customer satisfaction.As we gear up for our...

  • Inbound Groups Consultant

    4 days ago

    Sydney, Australia AA Appointments Full time

    **INBOUND GROUPS TRAVEL CONSULTANT** **LOCATION** - Sydney CBD **WORK ARRANGEMENT -** Hybrid **SALARY: Up to $70,000 + Super** Calling all talented groups travel consultants looking to come back into the industry? Now that our borders are open, our region is in hot demand and so are your skills! **ABOUT YOUR NEW JOB** Our client is the leader in its...

  • Customer Service Consultant

    4 days ago

    Sydney, Australia Aston Carter Full time

    **Job Snapshot**: **Location**: - Sydney CBD**Work Type**: - Contract **Category**: - Admin/Customer Service **Job ID**: - 540817**Job Summary**: - seeking multiple Customer Service Consultants for our client that is a global leader in the Financia - Located in St Leonards, you will have the opportunity to work with a highly talented team. - Mandarin...