General Manager

3 days ago

Warriewood, Australia Laundy Hotels Full time

Opportunity to learn from industry leaders and enhance your leadership
- Step into your career development with a team that cares about your growth
- Portfolio of iconic venues from restaurants to pubs and boutique hotels

Originally built in 1930, the **Crossways Hotel** is a historic pub that has long stood as an inner-western icon. Since its re-opening in July 2016, Crossways has evolved into a welcoming, family-friendly venue at the heart of the local community — offering quality food, service, and entertainment in a relaxed and approachable setting.
As part of the Laundy Hotels group, Crossways upholds the tradition of old-fashioned hospitality, backed by a forward-thinking team culture.

**The Opportunity**
We are currently seeking an experienced, driven, and community-focused **General Manager** to lead the team at Crossways Hotel.

As General Manager, you will be responsible for the strategic and day-to-day operations of the venue, ensuring excellence in service, staff leadership, and business performance. This is a hands-on role suited to a leader with proven experience in high-volume, multifaceted hospitality operations.

**Key Responsibilities**
- Lead and oversee the full operational management of the venue, including bar, bistro, gaming, events, and overall guest experience
- Drive team performance through recruitment, training, and ongoing development across all departments
- Maintain compliance with licensing, gaming, RSA/RCG, safety, and company standards
- Manage financials, including cost control, payroll, budgets, and cash handling procedures
- Work closely with marketing to execute effective local area promotions, community engagement, and brand initiatives
- Ensure venue presentation, food & beverage offering, and service standards are consistently maintained to the highest level
- Cultivate a supportive and inclusive team culture that fosters development, performance, and staff retention
- Collaborate with head office and senior management to drive continuous improvement and long-term business success

**About You**

You are a passionate hospitality leader with a strong background in running high-volume venues and a deep commitment to exceptional customer service and team development.

**You will bring**:

- Proven experience as a General Manager, Licensee, or senior venue leadership role
- Strong understanding of gaming operations and relevant legislation
- Demonstrated financial acumen and operational oversight
- A hands-on leadership style with excellent communication and people management skills
- Creativity and commercial thinking to drive promotions, events, and continuous product improvement
- Immaculate personal presentation and a strong customer-focused mindset
- Ability to lead by example and inspire high-performance teams

**Qualifications**:

- Must hold or be eligible to hold a current NSW RSA & RCG
- Advanced Licensee Training certification (or willingness to obtain)
- Ability to obtain a Hoteliers License (preferred)

**Why Join Laundy Hotels?** Laundy Hotels is a fourth-generation, family-owned hospitality group with over 40 venues across Sydney and regional NSW. We’re committed to providing outstanding experiences for our guests and long-term career development for our people.
At Laundy Hotels, you’ll be part of a team that values innovation, passion, and community. You’ll also have access to real growth opportunities within one of the fastest-growing hospitality groups in the country.

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