Head of Technology

**Be a Technology Visionary at a Growing FinTech**:
**Do you thrive in a dynamic environment where your leadership and innovation can redefine the Tech landscape in the FinTech space?**

**Are you passionate**about leading high-performing teams, deliver cutting-edge solutions, and ensure operational excellence in a fast-paced, customer-focused technology environment?**

**If you answered yes, then Zai wants YOU**

Zai is a prominent Australian FinTech payment service provider with over a decade of experience in servicing B2B merchants. Backed by Standard Chartered Ventures arm SC Ventures, Zai specialises in connecting businesses to multiple Australian payment rails and facilitating real-time account-to-account payments, including PayID and PayTo. By leveraging robust payment APIs, Zai empowers businesses to simplify intricate workflows, enabling seamless automation and reconciliation.

We are seeking an outstanding **Head of Technology** to join our engineering team. The Head of Technology is a pivotal leadership role responsible for steering the company’s technology function to align with business objectives and meet customer needs. As a member of the Business Operations leadership team, this role demands a results-driven individual with a strong focus on accountability for delivery timelines and operational excellence.

The Head of Technology will lead and manage the engineering and infrastructure teams, ensuring the timely and efficient delivery of technology solutions that meet both customer and business expectations. Additionally, this role is accountable for maintaining the performance and uptime of systems, ensuring their reliability and availability to effectively support customer needs.

**Competencies**
- ** Leadership**: Exceptional ability to inspire, lead, and develop high-performing teams.
- ** Delivery Management**:Proven track record in managing delivery schedules, mitigating risks, and ensuring accountability.
- ** Strategic Vision**: Ability to design and execute a technology roadmap aligned with business goals.
- ** Technical Expertise**: In-depth understanding of system architecture, cloud infrastructure, and performance optimisation.
- ** Problem-Solving**: Strong capability to identify challenges and implement effective, data-driven solutions.
- ** Communication**: Skilled in engaging stakeholders across technical and non-technical domains.

**Make a Lasting Impact**
- Develop and implement technical strategies that align with the company’s overall business goals.
- Lead the engineering and infrastructure teams, ensuring optimal performance across all technical departments.
- Drive team performance by setting clear expectations, overseeing work allocation, and maintaining high standards for technical delivery.
- Own and be fully accountable for delivery processes, ensuring technology projects are completed on time and within scope.
- Monitor and enforce timelines, hold teams accountable for delivery schedules, and proactively manage risks and bottlenecks.
- Work in partnership with the Head of Product to schedule and prioritise work effectively.
- Build mechanisms for sizing work, ensuring accurate estimations of cost, time effort.
- Establish and maintain governance processes to ensure the delivery of high-quality, secure, and reliable technology solutions.
- Develop and implement disaster recovery and business continuity plans to mitigate risks related to technology.
- Champion the use of agile methodologies to improve delivery efficiency, reduce development timelines, and foster team collaboration.
- Work with the Delivery Leads and Tech Leads to establish standardised processes for consistent delivery across technology teams.
- Develop and implement metrics and measures to track delivery performance and system operations, including system uptime, reliability, and overall performance, ensuring alignment with business objectives and customer expectations.
- Provide reporting to the Chief Operations Officer, detailing key metrics, progress, risks, and areas for improvement to support informed decision-making.
- Manage and collaborate with external vendors to ensure operational efficiency.

**Key Success Metrics**
- Timely delivery of technology projects meeting quality and scope expectations.
- Achievement of uptime and reliability targets for customer-facing systems.
- High levels of engagement, collaboration, and retention within technology teams.
- Successful alignment of technology initiatives with business objectives and customer outcomes.

**Key Stakeholders**
- Chief Operations Officer
- Head of Product
- Head of Customer Operations
- Head of Sales
- Head of Account Management
- C Suite leadership team
- External customers and stakeholders

**People Management**
- 6 direct reports
- Up to 20 team members across onshore offshore
- Proven experience in senior technology leadership roles, managing engineering and infrastructure teams in dynamic, customer-focused environments.
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