Prospective Student Officer

3 days ago

Melbourne, Australia RMIT University Full time

Overview:
- 1x Full-time, Continuing position & 1x Full-time, Fixed Term Position Until 22/06/2026- Salary Level HEW 5 + 17% Superannuation and Flexible Working Arrangements- Based at the Melbourne CBD campus, but may be required to work and/or be based at other campuses of the University
- About The Position
- The Prospective Student Officer is often the first point of contact for prospective students and plays a critical role in representing RMIT in an appropriate manner and encouraging prospective students to take advantage of what RMIT has to offer.
- The role will predominantly focus on supporting domestic students looking to study at RMIT University, however support to additional audiences may also be required at times.

To be successful in this position, you’ll have:- Experience in an acquisition/recruitment, and/or customer service and call centre environment is highly regarded.- Demonstrate strong written and verbal communication skills, with the ability to interpret complex information and engage confidently with clients and individuals from diverse backgrounds at all levels.- Demonstrate ability to manage difficult client expectations with successful outcomes.- Experience with CRM to capture lead and case data based on conversations with prospective students.- Ability to use multiple systems simultaneously and work well under pressure whilst meeting KPI’s.- Demonstrate high level IT skills including proficiency with Microsoft Office software, with strong emphasis on Excel.
- About the Group

The Experience Function’s vision is to co-create and deliver best-in-class University approach to Experience, covering all channels and audiences by bringing together expertise and knowledge from across RMIT to drive an experience that is inclusive, customer centric, future focused and meaningful. This means working cross functionally, leveraging data and technology to develop propositions and optimise experiences for all our audiences - students, staff, researchers, and alumni. It is reliant upon an engaged and highly skilled workforce to deliver our shared promise and University mission. This is how we aim to differentiate RMIT.

The function includes the following teams: Business Partners Experience, Market Intelligence & Proposition, Global Marketing & Regional Hubs, Digital & Experience, University Lifecycle, and Global Student Recruitment.

To Apply

Please submit your CV and covering letter addressing the Key Selection Criteria for this position by clicking on the ‘Apply’ link below.

For further information about this position, please see Position Description below

Job Description - Prospective Student Officer

Please note, if you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to RMIT's Jobs website to access the Position Description at the bottom of the page.

LI-Hybrid

Applications Close:
16 June 2025 11.59 pm
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