Card Fraud

2 weeks ago

Brisbane, Australia Great Southern Bank Full time

You will be a valued member of the Payment Operations team within Banking Operations. Your team manage customer transaction disputes, manual payment requests, and exception processing.

You will be helping Great Southern Bank customers recover funds who have been victims of card fraud, have transferred funds incorrectly, or have not received the goods or services that they have paid for. You’ll also be assisting to educate our customers on how they can protect themselves from the many scams and risks associated with EFT and card transactions. Moments like these are very stressful for customers, so your commitment to customer service and your solutions-focused approach provides them with confidence that we are supportive throughout all phases of their banking journey.

**Responsibilities**:

- Reviewing and investigating card and transaction dispute cases
- Manage BPay, EFT, NPP, Visa and Mastercard dispute cases to achieve the best result for our customers
- Assist Manager and Senior Officer with escalations and administrative duties
- Maintaining records to meet reporting requirements

**Skills & Experience**:

- 12 months experience in customer service or financial services industry
- Experience in Financial services is preferred but not essential
- Professional phone manner
- Keen attention to detail
- Problem solver
- Competent computer skills with high level of accuracy
- Ability to work independently and part of a team
- Comfort in making/taking phone calls for card and payment disputes

**A little bit about us**

CUA has entered an ambitious and exciting growth phase and is now known as Great Southern Bank
- Australia’s largest customer owned bank. Focusing on the next stage our of development as an organisation and repositioning to remain relevant to our customers-current and future-we are investing significantly in technology, products, and people We have a culture that’s fun, approachable and supportive
- allowing our team members to be their best every day, whether that’s at work or at home

We’re hugely excited about the journey ahead and are looking for talented and enthusiastic people who want to be part of a winning team. If you are motivated, energetic and dedicated to helping our customers achieve the great Australian dream, we want to hear from you
- At Great Southern Bank, we’re committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging, are valued, connected and respected. We value diverse backgrounds, cultures, abilities, ideas and experiences; recognising the benefits they bring to our work, our communities and the way we help our customers. We support and promote an inclusive culture through flexible ways of working, collaboration, fair and equitably decision making that empowers our people to be at their best every day._

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