
Client Care Representative
1 week ago
Work life balance with shift work - days, nights, weekends and public holidays
- Great mix of people, admin and animals
- Permanent Part time work with lots of hours available
Animal Emergency Service (AES) Underwood is a leading veterinary emergency clinic, proudly part of Animal Emergency Australia, an independently owned network of exceptional veterinary services. As a trusted leader in Emergency and Critical Care (ECC), we are committed to setting the benchmark for veterinary medicine in Australia.
**About the Role**
As a Client Care Representative (CCR), you will play a critical role as the primary link between our clients and the clinical team. You’ll ensure a seamless and compassionate experience for clients and their pets, from the moment they walk through our doors to the time they leave and beyond.
This role is perfect for individuals who thrive in fast-paced environments and are passionate about making a difference. Please note that AES Underwood operates as an after-hours clinic, so flexible availability for weekends, public holidays, evenings, and early morning shifts is essential.
**What Your Day Looks Like**
- Providing exceptional care to clients and pets, including triaging pets on arrival.
- Communicating updates about pets to clients and addressing their queries.
- Collaborating with the team regarding updates, patient needs, and financial details.
- Assisting clients with financial transactions and insurance claims.
- Managing cash handling and daily reconciliations.
- Performing administrative duties that support the clinic’s operations.
**About You**
- Proven customer service experience with a focus on empathy and professionalism.
- Resilient, quick-thinking, and capable of thriving in a high-pressure environment.
- Veterinary industry experience or hospital experience (highly regarded).
- Personal mode of transport (essential for shift work).
- Flexible availability Monday to Sunday, including weekends, public holidays, evenings, nights and early mornings.
**Paws & Perks**
- 27.39/hour PPT plus super, plus penalty rates
- Australia’s largest employee-owned veterinary group
- Fitness passport
- Pet well-being discount on treatments and products
- Dedicated wellbeing committee for our employees (Mental health first aid certifications, flu vaccinations, podcasts, etc.)
- Access to our Employee Assistance Program (psychology, nutrition, sleep)
- 17.5% Annual Leave Loading for all permanent staff
- Further education & career planning benefits
- The opportunity to transfer across the company to fulfill your further career aspirations (We promote and recruit from within)
- Opportunities for additional training in Leadership, Specialisation and Management
- Fully stocked snack cupboards and regular food deliveries
- Work-life harmony with flexible roster structures and work arrangements
If you’re passionate about delivering exceptional client care and creating positive experiences for pets and their owners, we’d love to hear from you.
-
Client Care Representative
2 days ago
Underwood, Australia Animal Emergency Australia Full time**Job Reference**: **UWDCCR** **Location**: **Underwood, Brisbane** **Work Type**: **Part Time (Permanent)** **Animal Emergency Service Underwood is on the lookout for a passionate and bubbly Client Care Representative!**: **About Us** Animal Emergency Australia (AEA) is a network of independent emergency hospitals, general practices, veterinary support,...
-
Underwood, Queensland, Australia Veterinary Cardiologists Australia Full time $45,000 - $60,000 per yearPart-Time Client Care Representative/Receptionist - Veterinary Cardiologists Australia, UnderwoodThe role:The role is to provide high quality customer care to our clients, working alongside a team of specialist veterinary cardiologists and nurses. This is a part time position at our state-of-the-art hospital in Underwood, Brisbane.Responsibilities:· Greet...
-
Client Care Team Leader
5 days ago
Underwood, Queensland, Australia Veterinary Specialist Services Full time $90,000 - $120,000 per yearClient Care Team LeaderJoin Our Team as a Client Care Team Leader at our Underwood practice.Apply TodayAre you an experienced leader who thrives in a fast-paced environment? Do you take pride in supporting your team while also keeping business goals front of mind? If so, this could be the perfect opportunity for you.About Us:Veterinary Specialist Services is...
-
Home Care Case Manager
5 days ago
Underwood, Australia Brisbane Community Home Care Service Full time**We are seeking a Home Care Case Manager to join a growing business!** **Who Are We?** Community Home Care Service is a small Home Care Package and NDIS provider made up of a team of dedicated and skilled professionals who take pride in their work. We are located in the heart of Western Sydney with home care clients all over Sydney. **The...
-
Underwood, Australia Animal Emergency Australia Full time**Job Reference**: **897399** **Location**: **Underwood, Brisbane** **Work Type**: **Part Time (Permanent)** **Join Us in Critical Care: Step into a Role Where Expertise Meets Innovation.**: **Join Us in Critical Care: Step into a Role Where Expertise Meets Innovation** **Pet ICU**, part of the **Animal Emergency Australia** (AEA) network, is a...
-
Personal Care Assistant
5 days ago
Underwood, Queensland, Australia St Vincent's Health Australia Full time $60,000 - $80,000 per yearJob Description:About the Opportunity:As one of our Personal Care Assistants (Living Support Partners) you will be part of an experienced, engaged and dedicated team that is committed to creating a welcoming, professional and caring environment for the residents of St Vincent's Care Corinda.At St Vincent's Care, our Heartprint model ensures compassionate,...
-
Field Sales Representative
5 days ago
Underwood, Australia A.I.Marketing Full time**About the Company** AIM is a proudly family-owned business with over 35 years’ experience delivering exceptional sales, merchandising, and representation services to the FMCG and pharmacy industries. Built on integrity, service, and trust, we treat our clients’ brands as our own—working tirelessly to grow their presence in the market. With one of...
-
Field Sales Representative
2 weeks ago
Underwood, Queensland, Australia AImarketing Full time $65,000 - $75,000 per yearAbout the CompanyAIM is a proudly family-owned business with over 35 years' experience delivering exceptional sales, merchandising, and representation services to the FMCG and pharmacy industries. Built on integrity, service, and trust, we treat our clients' brands as our own—working tirelessly to grow their presence in the market. With one of the largest...
-
Support Worker/carer
2 weeks ago
Underwood, Australia The CareSide Full time**Position: Support Worker** **Location: Underwood QLD** **About Us**: The CareSide is experiencing exciting growth and is currently seeking a dedicated Support Worker/Carer for our operations in **Underwood QLD**. As a national leader in Home Care Packages, The CareSide operates from our head office in Perth, Western Australia, with remote offices across...
-
Stores Sales Assistant
2 days ago
Underwood, Australia DuluxGroup Full timeJoin one of Australia’s most trusted brands - Access to a range of great product discounts - Supportive & flexible culture **Your role** We are looking for people centric individuals who enjoy providing customers with advice and excellent experience. We will give you all the product training you need to represent our household name brands. Day to day...