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Client Care Representative

2 weeks ago

Underwood, Australia Animal Emergency Australia Full time

Work life balance with shift work - days, nights, weekends and public holidays
- Great mix of people, admin and animals
- Permanent Part time work with lots of hours available

Animal Emergency Service (AES) Underwood is a leading veterinary emergency clinic, proudly part of Animal Emergency Australia, an independently owned network of exceptional veterinary services. As a trusted leader in Emergency and Critical Care (ECC), we are committed to setting the benchmark for veterinary medicine in Australia.

**About the Role**
As a Client Care Representative (CCR), you will play a critical role as the primary link between our clients and the clinical team. You’ll ensure a seamless and compassionate experience for clients and their pets, from the moment they walk through our doors to the time they leave and beyond.
This role is perfect for individuals who thrive in fast-paced environments and are passionate about making a difference. Please note that AES Underwood operates as an after-hours clinic, so flexible availability for weekends, public holidays, evenings, and early morning shifts is essential.

**What Your Day Looks Like**
- Providing exceptional care to clients and pets, including triaging pets on arrival.
- Communicating updates about pets to clients and addressing their queries.
- Collaborating with the team regarding updates, patient needs, and financial details.
- Assisting clients with financial transactions and insurance claims.
- Managing cash handling and daily reconciliations.
- Performing administrative duties that support the clinic’s operations.

**About You**
- Proven customer service experience with a focus on empathy and professionalism.
- Resilient, quick-thinking, and capable of thriving in a high-pressure environment.
- Veterinary industry experience or hospital experience (highly regarded).
- Personal mode of transport (essential for shift work).
- Flexible availability Monday to Sunday, including weekends, public holidays, evenings, nights and early mornings.

**Paws & Perks**
- 27.39/hour PPT plus super, plus penalty rates
- Australia’s largest employee-owned veterinary group
- Fitness passport
- Pet well-being discount on treatments and products
- Dedicated wellbeing committee for our employees (Mental health first aid certifications, flu vaccinations, podcasts, etc.)
- Access to our Employee Assistance Program (psychology, nutrition, sleep)
- 17.5% Annual Leave Loading for all permanent staff
- Further education & career planning benefits
- The opportunity to transfer across the company to fulfill your further career aspirations (We promote and recruit from within)
- Opportunities for additional training in Leadership, Specialisation and Management
- Fully stocked snack cupboards and regular food deliveries
- Work-life harmony with flexible roster structures and work arrangements

If you’re passionate about delivering exceptional client care and creating positive experiences for pets and their owners, we’d love to hear from you.