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Customer Service Consultant

3 weeks ago

Blacktown, Australia Alexander Appointments Full time

Job security that comes with working for an industry leader Full time
- Full time and Part time hours available $32 per hour + super
- Horsley Park Location | Onsite Parking | Hybrid working environment

Customer Service Consultant
- Job security that comes with working for an industry leader
- Full time and Part time hours available | $32 per hour + Super
- Horsley Park location Onsite Parking | Hybrid working environment

**About the Company**

This is a great opportunity to join a highly reputable brand, No. 1 in their Industry Globally and a team that is highly regarded for their ability to deliver a high-end service. You will be positioned within one of the key teams servicing medical and pharmaceutical clients.

**About you**

Ideally, you will have a background in Customer Service within a call centre environment. This is a high volume fast-paced role that will require an eye for detail and ownership of tasks. Must be a customer service professional and willing to work in a collaborative team environment.

**About the role**

Reporting to the Customer Service Supervisor, you will be responsible for the following:

- Answering high volume incoming calls, providing excellent customer service
- Making outbound calls to follow up on deliveries
- Accurately entering data in high volumes through the Oracle CRM system
- Investigation of claims and warranty, liaising with drivers to discuss damaged products
- Resolving customer complaints

**The benefits on offer**
- Onsite parking
- Monthly lunches
- A vibrant working environment
- Training and mentoring and possible cross-training in other departments
- Opportunity to WFH once fully trained

**How to apply**

Applications will be reviewed for this role and