Customer Relationship Specialist

3 days ago

Melbourne, Australia ME Bank Full time

**About the role**

Leveraging your retention skills, this role has a broad variety of both retention and lending responsibilities. You will be trained on how to have a needs-based home lending conversation in true ME style, to ensure a customer centric, holistic, relationship-based retention outcome. In this pivotal role, you’ll provide supporting to our Brokers and BDMs as well as leveraging our Mobile Lending network to ensure you achieve your scorecard metrics.

It's a fantastic role that can help launch your career at ME into leadership, Mobile Lending, BDM or other more strategic positions within our Mortgage Distribution and Operations teams.

**About you**

A true professional you pride yourself on providing an exceptional level of customer service as you easily connect with people at a human level. You’d describe yourself as a highly organised, resilient, and adaptive individual who is comfortable working in a multifaceted and challenging environment. You’re emotionally intelligent, empathetic and have fantastic negotiation and communication skills. With your optimistic outlook, positivity, and hunger to win, you’re always willing to push yourself and strive to achieve great things in all you set out to do.

**About ME**

ME was created to be different - with a core purpose to help all Australians get ahead - regardless of gender or identity, sexuality, ethnicity, religion, or disability.

**Perk ME up**

Once you get your feet in the door at ME, you’ll get the following financial, health and fun perks when you join the team:

- 4U Extras portal (discounts and cashback on 100s of items including cinemas, shopping and gym memberships
- 10% Myki discount
- Purchased Leave programme
- Internal wellness programme (Mindfully ME)
- Professional education through LinkedIn Learning
- Novated Leasing
- Flu Vaccination
- Financial education (To help you manage your money smarter)
- ProudlyME (our LGBTI network) and Women at ME affinity groups

**I was born to play this role**
- Please note: To be considered for this role, you must be an Australian Permanent Resident, an Australian Citizen or hold a Valid Working Permit_

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