Cusomer Service Representative

2 days ago

Docklands, Australia Opteon Full time

About Us

Opteon is an international provider of valuations, advisory and specialist property services in the Australian and New Zealand market. Recognised as the largest valuation professional services firm in these regions, we deliver meaningful solutions for our clients across all property types and market sectors. We are experiencing an exciting period of growth and change, positioning the company as one of the most prominent property services providers. Our future growth strategy is for organic growth, diversification and international expansion.

About the Role

It’s an exciting time to become a part of our growing team at Opteon. We’re deeply committed to a culture that’s focused on providing high quality customer service both externally and internally.

The purpose of the Customer Service Representative role is to:

- Provide exceptional customer service in the management of customer and other stakeholder’s queries via multiple channels, primarily 1300# phone line
- Resolve a customer's question/problem, providing appropriate solutions for customers
- Manage and prioritise a range of back-office tasks related to the progression of valuation jobs through to completion

You will be required to use your professional customer engagement and excellence in customer service daily.

About you

This is a great role for you if you love working autonomously and from home. You will be a confident and solutions-orientated problem solver who prides themselves on providing an outstanding customer experience.

You will need:

- A high degree of accountability and the ability to make decisions effectively,
- Ability to multi-task and prioritise workloads,
- A positive and professional manner together with excellent communication skills
- Strong attention to detail, and
- A high degree of computer proficiency

Why work with us?
- Flexible working arrangements (work from home or office)
- 2 week training induction program, with ongoing coaching framework
- Reward & Recognition program
- Employee Assistance Program (EAP) access
- Employee benefits with Opteon partners

We offer rewarding careers for outstanding individuals, a positive and inclusive culture, and the distinct opportunity for high performers to develop professionally. This is your opportunity to be a part of Opteon and its ongoing success.

How to apply

LI-hybrid

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