Customer Solutions Representative

Join the change. Together, we’ll make history.

As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work alongside Australia's best and brightest minds. You’ll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow.
Everyone at AGL is an important part of building a better energy future and we want you to join in.

About the role:
Looking for a change in career? Join our team as an Inbound Customer Resolutions Agent and experience the satisfaction of delivering exceptional customer service to help our customers achieve success.

We are looking for people who care about our customers as much as we do. We have multiple Inbound Customer Resolutions Agent roles available with a start date of October 7th in our Docklands Head Office.

As an Inbound Resolutions Agent, you will talk with customers over the phone, assessing our customers' needs to deliver high quality interactions and solutions tailored to each individual situation.

This can include account queries and changes, billing queries, customer complaints, selling to existing and new customers and taking payments.

You will be joining a team of highly driven, fun, and engaged group of contact centre agents who live our values day in and day out and work together to achieve team targets and KPI's.

Our focus is making sure our customers are set up for success. This is the mindset you will bring to every interaction.

Further to this, you can expect:

- A competitive salary of $69,549 + 11.5% Super + a range of discounts & benefits (salary increasing in October)
- Opportunity to earn $500-1500 quarterly bonuses.
- A Permanent full-time role working 37.5 hours per week
- Hybrid work arrangements including work-from-home options after your 6-month probation on shifts after 11 AM
- Paid, onsite classroom training for 10 weeks
- Working hours will be on a rotational basis between 8.00 am - 8.00 pm Monday to Friday and Saturday 8.00 am - 4pm
- Regular theme days, lunches, morning teas, awards nights and more
- Inclusive & diverse culture with a large focus on physical & mental health
- Diversity networks including LGBTQI+, First Nations, Equality, Cultures, Women in Leadership
- Multiple progression routes within the business

You are:

- Resilient, empathetic and take care in every interaction with your customers and colleagues.
- Passionate about customer service and motivated to achieve the best outcome for our customers.
- A problem solver that gets a thrill out of identifying the root cause and resolving it.
- A great active listener with excellent communication skills - Both written and verbal.
- A team player that is a key contributor to your team's overall success.
- Committed to delivering your best at all times.
- Confident in learning new technologies and systems and navigate computer systems efficiently and accurately.
- The ability to be flexible and adaptable

What is in it for you:

- Amazing discounts off your AGL Energy & Telecommunication accounts that you can share with your family and friends.
- A positive work environment where we support each other
- A supportive team leader that wants you to be successful and grow
- Daily touch points with your team leader as well as one on one time each month to talk about career development, opportunities, and overall progress.
- Career Growth, through learning and development programs, leadership programs and through on the job learning.
- Onsite and offsite engagement activities including fully catered Friends and Family days and theme days.

Note: You must have unlimited, full working rights in Australia to Apply
- _Benefits may change over time and vary based on role type and location._

Inclusion at AGL

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit:
AGL is a Circle Back Initiative employer - we commit to respond to every applicant.
- Our pre-employment screening process includes a Nationally Coordinated Criminal History Check and a medical assessment if necessary._
- AGL Privacy Policy_
- ._

Location:
Docklands VIC 3008

Job Family Group:
Call Centre