Triage Support Worker

2 weeks ago

Sydney, Australia Mission Australia Full time

**Full time, Max term 12 months with possibility of extension**:

- **Location: Camperdown, Sydney**:

- **Salary: $62K plus super with additional salary packaging benefits**:

- **Make a meaningful difference to the lives of Australians in need**

**Life at Mission Australia**

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we stand together with anyone who needs us, for as long as they need us. Find out more about us and our purpose.

**Your Opportunity**

The Common Ground program provides tenants with individual case management and coordination of onsite health, recreational, social and welfare services. The Triage Personnel will facilitate good communication between Camperdown Support Services and Mission Australia Housing staff on site to ensure smooth and effective front office operations. Including the management of rostering concierge coverage in their absence. They will provide support to Camperdown Support Service Case Managers and undertake appropriate client assessments as required by the Program Manager.

Your key responsibilities will be to:

- Warmly greets all guests and residents and creates a calm and inviting lobby/concierge area.
- De-escalating any potential incidents using a trauma informed, person centered approach.
- Develops a strong knowledge of Common Grounds facilities and services and of the surrounding community.
- Provides guests and residents with information about facilities, services, and activities in or outside the property.
- Handles guest complaints and solves problems to the degree possible, escalating where required in line with Mission Australia policy and procedure.
- Administrative requirements as directed by the Program Manager

**Requirements for Success**
- Relevant qualifications ideally within Community Services
- Experience in assisting and supporting people suffering from homelessness
- A positive and person-centered approach with a strong guiding belief about everyone’s capacity to self-right and grow within and beyond their current circumstances.
- An understanding from combined lived experience and professional development about factors that support recovery and a proven ability to use this to positively support others on their recovery journey.

Before starting work with us, you will need to undertake a national police history check, qualifications and referee checks, and have a clearance to work with children/vulnerable people.

**Our culture**

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We’re committed to the safety and wellbeing of each other and the people we serve.

We recognise and respect diversity. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

Find out more about a **career with Mission Australia**.

**Your benefits**
- Rewarding work - every day you know you’re making a real difference
- Not-for-profit salary packaging, reducing your tax (details via **AccessPay)**:

- Generous discounts with health insurance and major retailers
- Free external, confidential counselling and access to chaplaincy support.

**How to apply

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